Gaurav Kumar
Toowoomba,QLD
Summary
Highly motivated sales personality with 5 + years of customer service and sales experience. A strong history of building business relationships by using seasoned interpersonal communication skills. Proven ability to generate leads, close deals and drive sales.
Overview
18
18
years of professional experience
Work History
Motor Claims Consultant
Suncorp
Toowoomba, QLD
07.2023 - 09.2023
- Lodged motor claims on behalf of clients.
- Received telephonic requests from clients desirous of lodging motor accident claims.
- Interpreted policy details on behalf of the the company.
- Exhibited exceptional telephonic interpersonal skills.
- Communicated with clients from diverse backgrounds.
Trainee Tax Consultant
H&R Block
Toowoomba, QLD
03.2023 - 06.2023
- Lodged income tax returns on behalf of clients.
- Gained experience in Australian taxation law.
- Collaborated with colleagues from other disciplines.
- Embraced the use of technology and tax innovations.
Social Media Intern
Pivot Technologies Inc.
Ontario, Canada
12.2022 - 03.2023
- Managed online communications to enhance brand visibility.
- Used Twitter and Facebook to promote products.
- Uploaded quality content for client's social media pages.
Freelance Write-Copywriter-Project Manager
Self Employed
Middle Ridge, QLD
01.2009 - 12.2022
- Creation of persuasive copy concepts for clients.
- Liaise with clients to meet client expectations
- Created new ideas and storyboards for emerging products and technologies.
Writer-Copywriter
Quickie-divorce.com
Cardiff, UK
01.2008 - 01.2009
- Brainstorm and elaborate on topics to facilitate brand promotion.
- Collaborate with IT experts and copywriting team.
- Actively engaged the target audience and increased website traffic.
Copywriter B2B IT
Fields Data Recovery
Cardiff, UK
01.2007 - 01.2008
- Draft SEO articles to boost sales.
- Enhanced customer awareness.
- Wrote press releases, advertising content, direct mail, and promotional material.
Mathematics and English Teacher
S.M.D.R.S.D. Sen. Sec. School
Pathankot, India
05.2005 - 02.2007
- Taught English as a second language to senior secondary students.
- Taught mathematics to senior secondary students.
- Developed learning material and activities based on the set curriculum.
- Tested and guided students during various stages of learning.
Education
Meta Social Media Management Professional Certificate - Social Media
Coursera.org/Meta
Online Learning Resource11-2022
Bachelor of Education (Specialization in Technology of Teaching Mathematics And English) - Education
G.N.D. University
Amritsar/India04-2005
Master of Arts - English Literature
Panjab University
Chandigarh/India03-1999
Bachelor of Arts - Mathematics/Economics/English
Panjab University
Chandigarh/India03-1995
Skills
- Active Listening
- Problem Solving
- Confidence
- Objection Handling
- Time Management
- Emotional Intelligence
- Empathy
- Digital literacy
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Motor Claims Consultant
Suncorp
07.2023 - 09.2023
Trainee Tax Consultant
H&R Block
03.2023 - 06.2023
Social Media Intern
Pivot Technologies Inc.
12.2022 - 03.2023
Freelance Write-Copywriter-Project Manager
Self Employed
01.2009 - 12.2022
Writer-Copywriter
Quickie-divorce.com
01.2008 - 01.2009
Copywriter B2B IT
Fields Data Recovery
01.2007 - 01.2008
Mathematics and English Teacher
S.M.D.R.S.D. Sen. Sec. School
05.2005 - 02.2007
Meta Social Media Management Professional Certificate - Social Media
Coursera.org/Meta
Bachelor of Education (Specialization in Technology of Teaching Mathematics And English) - Education
G.N.D. University
Master of Arts - English Literature
Panjab University
Bachelor of Arts - Mathematics/Economics/English
Panjab University
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