JORDYN LUBINSKY
Morayfield ,Queensland
Summary
My wide range of customer service background it makes me a true asset to any team.
My attention to detail and ensuring that customer are pleased is something I pride myself on.
Overview
6
6
years of professional experience
Work History
Motor Claims Consultant
Auto & General Insurance Company
12.2023 - Current
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
- Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
- Reduced claim resolution time with thorough investigations and effective negotiation techniques.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
- Followed up with customers on unresolved issues.
Barista/Allrounder
The Common Room Espresso Bar Rural View
12.2021 - 01.2023
- Opening and closing of the store
- Operating POS system and closing of till
- Kitchen and food handling, baking and production of savoury/sweet platter boxes
- Customer service and one on one relationships with regular customers
- Stock ordering
- My time at The Common Room I was trained as a senior barista
- Learning on a two and three group head machine
- Weighing of shots, use of single origin beans, steaming of milk using alternatives and also latter art
- I have also had training with Paradox Brisbane rep James whom came out twice a year to keep us up to date with our knowledge
- I was an allrounder and was capable of being left in charge when the bosses where away
- Staff turned to me in stressful situations and times of need.
Owner/ Photographer
Jordyn Lubinsky Photography
08.2018 - 02.2021
- I have had the true pleasure of being my own boss for the last few years
- I have gained multiple skills and learnt valuable lessons throughout that time and my previous jobs have really helped shape my success
- At last all good things must come to an end and we have since moved to Mackay which saw me move on from my business
- Skills I gained throughout my self employment - Marketing and management within bookkeeping and client bookings
- Taking on client bookings including weddings
- Travelling interstate for bookings
- Working within a team, training staff members and setting up meetings
- Processing card payments
- Store front ownership and running a business out of a studio.
Education
Morayfield State High School
Morayfield, QLD01.2015
Skills
- Barista Experience
- Active listening skills
- Energetic work attitude
- Customer service experience
- Adaptive team player
- Opening/closing procedures
- Leadership Skills
- Customer service-sales
- Consistently generated additional revenue through skilled sales techniques
- Customer interface
- Multi-tasking
- Cashiered with cash registered at once in tandem to maximise customer flow
- Recognised by peers an management for going above and beyond normal job functions
- Graduated year 12
References
Adele Lattimore (Owner of TCR)
hello@thecommonroom.com.au
Jack Cullen (Team Leader)
0430 151 465
Timeline
Motor Claims Consultant
Auto & General Insurance Company
12.2023 - Current
Barista/Allrounder
The Common Room Espresso Bar Rural View
12.2021 - 01.2023
Owner/ Photographer
Jordyn Lubinsky Photography
08.2018 - 02.2021
Morayfield State High School