Georgia Zilinskas
Belconnen,ACT
Summary
Strategic insurance and healthcare professional with extensive experience leading CTP and Workers Compensation portfolios across multiple jurisdictions. Proven ability to translate enterprise strategy into operational delivery, supporting transition to a healthcare-focused model. Experienced in AI-driven innovation, governance and risk oversight, auditing, national program alignment, and claims quality frameworks. Business leader of injury management professionals, fostering psychological safety, accountability, and high performance across complex and evolving environments.
Overview
9
9
years of professional experience
Work History
Healthcare Manager (NT, Tas, ACT, SA and QLD)
QBE Insurance
05.2023 - Current
- Led a national team of Injury Management Advisors and medical consultants.
- Directed the implementation of healthcare strategies across five jurisdictions (WC & CTP), actively representing the organisation in external stakeholder forums and legislative reform discussions.
- Engineered reporting tools and performance scorecards to track regulator compliance and injury management trends, identifying key opportunities for medical cost containment.
- Executed comprehensive audit cycles to identify systemic risks, translating results into national training materials and coaching programs that measurably uplifted claims team capabilities.
- Provided expert oversight for catastrophic injury management within People Risk Claims, ensuring clinical excellence and adherence to best-practice recovery frameworks.
- Led cross-functional strategic projects and procurement initiatives, optimising provider panel performance and aligning national injury management practices.
Injury Management Advisor
QBE Insurance
06.2021 - 05.2023
- Balanced technical rehabilitation oversight with a leadership-focused approach to service delivery.
- Responsibilities included the management of complex treatment and return to work plans in alignment with regulatory standards, alongside the active promotion of professional development.
- Key outputs involved mentoring claims staff in best-practice injury management, facilitating educational workshops for internal and community stakeholders, and ensuring departmental integrity through precise injury coding for regulatory reporting.
Case Manager
QBE Insurance
03.2019 - 06.2021
- Managed the end-to-end recovery and return-to-work process for injured employees, serving as the primary liaison between workers, employers, insurers, and medical professionals.
- Facilitated complex communication through GP case conferencing and onsite visits, requiring decisive problem-solving and strict legislative compliance.
- Developed and executed strategic claim plans, balancing clinical outcomes with financial cost-projections.
Accredited Practicing Dietitian
National Health Coop
02.2017 - 03.2019
- Provision of expert nutrition and dietary interventions through clinical, client-led education and individualized Medical Nutrition Therapy (MNT).
- Managed a complex caseload, including the treatment of diabetes, cardiovascular disease, malnutrition, and gastrointestinal conditions.
- Developed evidence-based client resources, facilitated group education sessions, and actively collaborated within a multidisciplinary team.
- Maintained professional standards through consistent goal-setting, motivational interviewing, and engagement with the wider Accredited Practising Dietitian (APD) community.
Clinical Educator for University of Canberra (Faculty of Health – Nutrition and Dietetics)
National Health Coop and onsite training at the University of Canberra
01.2018 - 12.2018
- Acted as a Clinical Facilitator and Mentor for postgraduate students during Medical Nutrition Therapy placements.
- Responsibilities centered on fostering a high-performance learning environment that integrated students into multidisciplinary teams, enabling meaningful contributions to clinical workflows.
- Focused on the strategic delivery of learning experiences designed to meet the 2015 Dietitians Association of Australia (DAA) National Competency Standards, supported by rigorous verbal and written performance feedback.
Education
Masters of Nutrition and Dietetics -
University of Canberra
Bachelor of Applied Science - Human Biology
University of Canberra
Higher School Certificate -
Monaro High School
Skills
- Performance management
- Conflict resolution
- Change management
- Stakeholder engagement
- KPI tracking and reporting
- Data analysis
- Public speaking
- Project coordination
- Patient care coordination
- Billing and accounts
- Quality improvement
- Adaptable leadership
Volunteer Experience
- Australian Rehabilitation Provider Association awards judge, 2023, 2024, 2025
- Medilaw webinar speaker, Psychological Injury Management in the workplace, 2023
- President of the University of Canberra Food and Nutrition Society, 2015
- ‘Meal Mates’ feeding assistance program at Calvary Hospital
- Red Shield door knock appeal volunteer
- Lifeline Bookfair Volunteer, ongoing
- Hand-Up food Co-op volunteer
References
- Mikayla Gilbert, Operations Manager, QBE Insurance, Mikayla.gilbert@ajg.com.au, 0411 701 304
- Sarah Fung, Service Manager, QBE Insurance, Sarah.fung@outlook.com.au, 0448 317 931
Pronouns
She/Her
Certificates Awards
- Young Insurance Professionals Claims Excellence Award, 2020
- Young Insurance Professionals Insurance Leader of the Year Award (ACT team), 2024
- 2 University of Canberra Dean’s Excellence awards, 2014, 2015
- Golden Key international Honour Society Member
- CPR accreditation, 03/01/27
- First Aid certification, 05/01/28
- WWVP registration
Timeline
Healthcare Manager (NT, Tas, ACT, SA and QLD)
QBE Insurance
05.2023 - Current
Injury Management Advisor
QBE Insurance
06.2021 - 05.2023
Case Manager
QBE Insurance
03.2019 - 06.2021
Clinical Educator for University of Canberra (Faculty of Health – Nutrition and Dietetics)
National Health Coop and onsite training at the University of Canberra
01.2018 - 12.2018
Accredited Practicing Dietitian
National Health Coop
02.2017 - 03.2019
Masters of Nutrition and Dietetics -
University of Canberra
Bachelor of Applied Science - Human Biology
University of Canberra
Higher School Certificate -
Monaro High School