Michael Grove
Hope Island,QLD
Summary
Dynamic Sales Professional with a proven track record within the Gaming industry most recently in QLD for 9 years with Everi Australia (previously ecash), excelling in strategic sales initiatives and territory management. Expert in competitor analysis and customer service, I foster strong client relationships, driving revenue growth and enhancing brand loyalty. Motivated by results, I consistently achieve high performance standards in competitive markets.
Overview
23
23
years of professional experience
Work History
QLD/NT State Sales Manager
Everi Australia (ecash Pty Ltd)
10.2016 - Current
- Developed and executed strategic sales plans to drive revenue growth across diverse markets.
- Led and mentored sales team, fostering skill development and enhancing performance standards.
- Analysed market trends and competitor activities to inform strategic decision-making and product positioning.
- Collaborated with cross-functional teams including MAX and Odyssey LMO sales teams to optimise customer engagement strategies and improve client satisfaction.
- Established strong relationships with key stakeholders within Clubs and Hotels of QLD and NT, enhancing brand loyalty and trust within the industry.
- Attendance to Industry Trade Shows, Club and Hotels Association Networking events in QLD and NT
NSW Sales Manager - Cash Services Clubs and Hotels
Authentic Security
09.2014 - 10.2016
- Implemented sales strategies to enhance market opportunities and increase revenue growth within NSW Clubs and Hotels.
- Analysed market trends and competitor activities to identify new business opportunities.
- Managed high-profile client relationships, ensuring satisfaction and promoting long-term partnerships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction..
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales Executive
Bally Technologies
01.2011 - 09.2014
- EGMs and Gaming systems sales to Clubs and Hotels in Sydney area
- Fostered relationships with key clients, resulting in improved customer retention and satisfaction.
- Analysed Venue gaming data to identify trends and opportunities for revenue growth utilising comapany product.
- Implemented effective negotiation strategies leading to increased contract values with major clients.
- Collaborated with cross-functional teams to streamline product launches and promotional campaigns.
- Conducted market research to inform product development and competitive positioning strategies.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Senior Sales Account Manager
Independent Gaming
06.2002 - 01.2011
- Developed strategic account plans to drive revenue growth and enhance client relationships.
- Implemented solutions for cross-functional teams tailored to client needs and market demands.
- Analysed market trends to identify new business opportunities and inform sales strategies.
- Cultivated long-term partnerships with key clients in Clubs and Hotels, resulting in increased customer retention.
- Reviewed data analysis of venues to inform future decision-making and strategy adjustments.
- Maximised account retention rates by providing personalized support throughout the entire customer lifecycle.
- Expanded client base through targeted outreach and networking events.
Education
High School Diploma -
Benilde High School
Bankstown, NSW10-1990
Skills
- Sales presentations
- Goals and performance
- Product knowledge
- Motivational and inspirational
- CRM proficiency
- Territory management
- Competitor analysis
- Customer service
- Sales lifecycle management
- Sales initiatives and techniques
Timeline
QLD/NT State Sales Manager
Everi Australia (ecash Pty Ltd)
10.2016 - Current
NSW Sales Manager - Cash Services Clubs and Hotels
Authentic Security
09.2014 - 10.2016
Sales Executive
Bally Technologies
01.2011 - 09.2014
Senior Sales Account Manager
Independent Gaming
06.2002 - 01.2011
High School Diploma -
Benilde High School