Hannah Mccarthy
Brisbane
Summary
Customer-focused, positive-thinking food/beverage and bar/gaming attendant with over 2 years of experience in providing high-quality service in restaurants. Professional with experience operating gaming equipment, conducting gaming transactions, and maintaining financial records who is detail-oriented and vigilant. I am looking to further build experience and knowledge in the hospitality industry and further my career. I am completing a Diploma in Leadership and Management 3 mornings a week, which ends in August.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar Gaming Attendant
Redlands Sporting Club
06.2022 - 12.2024
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Ensure compliance with RSA, RSG, and Liquor Act Guidelines
- Kept Gaming, Bar, TAB, and Keno areas clean and safe, ensuring customers feel welcome
- Be in charge of organizing and running a variety of promotions
- Performed EGM money clearances frequently, and efficiently and maintained clearance reports
- Adhere to proper alcohol handling, sanitation, and safety procedures, and maintain appropriate dating, labelling, and rotation of all beverage items
Food and Beverage Attendant
Redlands Sporting Club
06.2022 - 12.2024
- Orchestrated positive customer experiences at all stages by overseeing every aspect of restaurant operations
- Responsible for balancing cash registers, reconciling transactions and withdrawing/depositing money from machine
- Catered to 300+ customers, served 150+ tables, operated till systems, and greeted and attended to guests
- Used a variety of booking systems and set up for services and functions
- Provided quality training to staff in restaurant operations and ensured high-quality service was maintained
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Education
High School -
TAFE Queensland Senior College
Alexandra Hills, QLD01.2023
Certificate II - Hair Design
TAFE Queensland South Bank Campus
South Brisbane, QLD01.2022
Skills
- POS system operation
- Customer satisfaction
- Excellent communication
- Quick learner
- Multi-Task Management
- Attention to detail
- Customer relationship development
- Conflict and dispute resolution
- High-volume dining
- Teamwork and collaboration
Certification
- Responsible Service of Alcohol
- Responsible Service of Gaming
- TAB Compliance Training
- Food Safety Supervisor
- Blue Card
Timeline
Bar Gaming Attendant
Redlands Sporting Club
06.2022 - 12.2024
Food and Beverage Attendant
Redlands Sporting Club
06.2022 - 12.2024
Certificate II - Hair Design
TAFE Queensland South Bank Campus
High School -
TAFE Queensland Senior College
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