Hayden Rodrigues
Cranbourne,VIC
Summary
A Customer Service Representative with four years of experience, specializing in customer support, client relations, cross-functional collaboration, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction. Patient-oriented and compassionate with strong attention to patient safety and care
Overview
3
3
years of professional experience
Work History
Patient Transport Officer
Royal Flying Doctors Service
2024.05 - Current
- Reduced patient transfer times through effective communication and coordination with healthcare teams.
- Providing highest grade of patient care whilst transporting clients to receiving facility, catering for all patient acuity grades.
- Developed strong rapport with diverse groups of patients from varying cultural backgrounds through empathetic listening skills and genuine compassion.
- Conducting patient assessments, history taking, medication charting and forming medical reports for transport.
Specialist Consulting Clerk
Monash Health Clayton
2022.11 - 2024.05
- Processing all patient referral forms, directing to relevant specialties and completing all required paperwork
- Coordinating and collaborating with all relevant departments to deliver high quality whilst adhering to all Department of Health requirements.
- Receiving and answering patient enquiries, as well as booking outpatient appointments as per client needs.
- Processing all relevant patient mail-out letters whilst adhering to all confidentiality requirements.
Customer Service Representatives
Australian Motoring Services (RACV)
2021.12 - 2024.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for insurance, roadside assistance and other relevant policies
Education
Bachelor of Paramedicine - Emergency Medicine
Monash University
Melbourne, VIC12.2025
Bachelor of Science - Anatomy
University of Melbourne
Parkville, VIC12.2021
Skills
- Patient Care
- Disability Awareness
- Customer Service
- Problem Resolution
- Medical Documentation
- Medical terminology knowledge
- Teamwork and Collaboration
- Multitasking Abilities
Volunteering
St Vinnies Soup Van (Beaconsfield
- Prepare warm meals and food packages to families in needs
- Interacting with people in need to best provide or direct to services for food, accomodations and financial assistance
- Building rapport with community members to identify their needs and how best to address them
Timeline
Patient Transport Officer
Royal Flying Doctors Service
2024.05 - Current
Specialist Consulting Clerk
Monash Health Clayton
2022.11 - 2024.05
Customer Service Representatives
Australian Motoring Services (RACV)
2021.12 - 2024.01
Bachelor of Paramedicine - Emergency Medicine
Monash University
Bachelor of Science - Anatomy
University of Melbourne
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