Ilaisha Taani
Green Valley, NSW,AU
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously in a fast-paced setting with accuracy..
Overview
25
25
years of professional experience
Work History
Customer Service Representative / Corporate
Direct Freight Express - Warwick Farm, NSW
10.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Customer Service / Depot Runner
Couriers Please - Rosehill, NSW
01.2014 - 12.2015
- Answering Inbound Calls.
- Arrange pickups and deliveries.
- Quoting rates, Ensuring Parcels ready for collection in depot.
- Organizing re-delivery of parcels in depot.
Customer Service Representative
TNT Express - Mascot, NSW
01.2010 - 11.2010
- Answering Inbound and Outbound Calls,
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Arrange pickups and deliveries.
- Quoting rates to existing and non-existing clients, Sorting & Filing Invoices.
- Updating POD’s (Proof of delivery) into system.
Customer Service
UPS - Sydney, NSW
01.2009 - 01.2010
- Answering Inbound and Outbound Calls, Arrange pickups and deliveries, Quoting rates to existing and non-existing clients
Customer Service
Fliway Computer Transport – Auckland, NZ
01.2006 - 01.2007
- Answering Inbound and Outbound Calls, Arrange pickups and deliveries, Quoting rates to existing and non-existing clients, Sorting & Filing Invoices, Updating POD’s (Proof of delivery) into system
Export and Import Clerk / Data Entry
UPS – Auckland, NZ
01.2004 - 01.2006
- Keying in data from invoices, Auditing Export packages, Closing of flights, Submitting Entry for Customs Clearance – Exporting, Updating POD’s (Proof of delivery) into system, Data entry of unexpected arrivals (packages)
Checkout Operator / Cashier
Pak ‘ N ‘ Save – Glen Innes, NZ
01.1999 - 01.2000
- Customer Service, Handling large amount of cash, Packing, Ensuring quality customer service at all times, Cleaning, stocking shelves
Education
Aorere College
Papatoetoe, NZSchool certificate -
Tamaki College
Glen Innes, NZ01.1999
Kelston Girls High
Kelston, NZ01.1996
Skills
- Customer Service
- Microsoft Excel
- Active Listening
- Critical Thinking
- Problem-solving abilities
References
- Aimee Hall, Team Leader, Direct Freight Express, Warwick Farm, NSW, 0449149685
- Priscilla Sa'u, Team Leader, Direct Freight Express, Warwick Farm, NSW, 0439051697
Timeline
Customer Service Representative / Corporate
Direct Freight Express - Warwick Farm, NSW
10.2018 - Current
Customer Service / Depot Runner
Couriers Please - Rosehill, NSW
01.2014 - 12.2015
Customer Service Representative
TNT Express - Mascot, NSW
01.2010 - 11.2010
Customer Service
UPS - Sydney, NSW
01.2009 - 01.2010
Customer Service
Fliway Computer Transport – Auckland, NZ
01.2006 - 01.2007
Export and Import Clerk / Data Entry
UPS – Auckland, NZ
01.2004 - 01.2006
Checkout Operator / Cashier
Pak ‘ N ‘ Save – Glen Innes, NZ
01.1999 - 01.2000
Aorere College
School certificate -
Tamaki College
Kelston Girls High
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