Ilona Lamb
McKinnon
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Team Member
KFC
Beaconsfield
07.2024 - 10.2024
- Processed orders efficiently at front counter and through drive-thru system.
- Packed delivery orders with attention to accuracy and timeliness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers of sales and promotions.
Customer Service Team Member
KFC
Hallam
01.2022 - 10.2024
- Processed orders efficiently at front counter and through drive-thru system.
- Packed delivery orders with attention to accuracy and timeliness.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers of sales and promotions.
Work Experience
Amelgadent Dental Supplies
Elsternwick
06.2019 - 06.2019
- Processed customer orders received through email and phone communications.
- Executed packing and shipping of orders from warehouse efficiently.
Education
Bachelor of Arts - Drama
Deakin University
Melbourne, VIC06-2025
High School Diploma -
Gleneagles Secondary College
Melbourne, VIC11-2021
Skills
- Customer service
- Theatrical production
- Time management
- Team collaboration
- Multitasking capacity
- Creative problem solving
Affiliations
- I am a karate instructor at Loong Fu Pai Martial Arts
Timeline
Customer Service Team Member
KFC
07.2024 - 10.2024
Customer Service Team Member
KFC
01.2022 - 10.2024
Work Experience
Amelgadent Dental Supplies
06.2019 - 06.2019
Bachelor of Arts - Drama
Deakin University
High School Diploma -
Gleneagles Secondary College
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