Ivy Beard
Gold Coast,QLD
Summary
Proven Bar, Gaming, and TAB Attendant with a track record of enhancing customer satisfaction and maintaining financial accuracy at The Railway Hotel / SOPO Brewing Co. Demonstrates a strong work ethic and team player attitude, excelling in cleanliness, record-keeping, and cash handling. Skilled in creating a safe, welcoming environment, significantly contributing to business growth through exceptional service and operational efficiency.
Developed critical customer service and communication skills in fast-paced environment. Adept at handling diverse tasks and ensuring positive customer experience. Seeking to transition into new field utilizing these transferable skills.
Overview
5
5
years of professional experience
Work History
Bar, Gaming and TAB Attendant
The Railway Hotel / SOPO Brewing Co
04.2024 - Current
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Collaborated with management to promote and create special events, promotions and attract new clientele to the gaming facility.
Bar, Gaming and TAB
Shearers Arms Tavern
11.2022 - 12.2023
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Provided attentive support during high-traffic periods, ensuring seamless gameplay experiences for all customers involved.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
Bar, Gaming and TAB Attendant
Pimpama Tavern
01.2022 - 11.2022
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming and TAB facilities.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Conversed with gaming, Keno and TAB service Technician to coordinate repairs and fix outages with machines
Bistro Attendant
Pimpama Tavern
01.2020 - 04.2022
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Greeted guests warmly upon arrival creating a welcoming atmosphere that encouraged return visits.
Education
Certificate III - Nail Technician
The French Beauty Academy
Robina, QLD05-2024
No Degree - High School Education
Ormeau Woods
Ormeau 01-2020
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Supply restocking
- Quality assurance
- Security procedures
- Record keeping
- Cash handling experience
Timeline
Bar, Gaming and TAB Attendant
The Railway Hotel / SOPO Brewing Co
04.2024 - Current
Bar, Gaming and TAB
Shearers Arms Tavern
11.2022 - 12.2023
Bar, Gaming and TAB Attendant
Pimpama Tavern
01.2022 - 11.2022
Bistro Attendant
Pimpama Tavern
01.2020 - 04.2022
Certificate III - Nail Technician
The French Beauty Academy
No Degree - High School Education
Ormeau Woods
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