Jack Anthony
Milperra,NSW
Summary
Seasoned Club Industry Professional with 12 years of experience, having worked across multiple levels of management, from Club Attendant to Club Gaming Supervisor and Duty Manager. More recently, and for the past two years, have worked in Gaming Operations. Demonstrated expertise in the detailed utilization of the S7000 system. Proven track record of providing exceptional customer service and leadership, including successfully building and leading a new team of gaming supervisors. Seeking to leverage extensive industry knowledge and technical skills to contribute effectively to Aristocrat.
Overview
11
11
years of professional experience
Work History
Gaming Operations Supervisor
St George Leagues Club
2021.11 - Current
- Responsible for the management of 398 Gaming Machines across the St George Leagues Club group, covering two venues.
- Head of the Gaming Department, with more than 10 Gaming Supervisors and Gaming Hosts direct reports.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Duty Manager
St George Leagues Club
2019.07 - 2021.11
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions, across all areas of the club, with a focus on gaming staff training and development.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Relief Duty Manager
St George Leagues Club
2017.02 - 2019.07
Gaming Supervisor
St George Leagues Club
2015.08 - 2017.02
- Established high standards for guest service excellence while overseeing the performance of gaming attendants personnel directly under supervision.
- Fostered positive work environment through effective communication, teamwork, and recognition of employee achievements.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Performed paperwork required for large payments.
Club Attendant & Relief Gaming Supervisor
St George Leagues Club
2012.11 - 2015.07
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Employee Development
- Customer Relations
- Gaming Roster Management
- Promotions Management
- Data Analysis and Modeling
- Exceptional relationship building skills
Accomplishments
- Overseen significant growth in gaming results since commencing role of Gaming Operations Supervisor.
- Overseeing the introduction of Gaming Supervisors and later, Gaming Hosts from scratch to work smoothly and efficiently within a rapidly changing environment,
- Consistent Growth and promotions throughout working history at St George Leagues Club. Moving from Club attendant, and growing steadily to Gaming Supervisor, Relief Duty Manager, Duty Manager and finally Gaming Operations Supervisor.
- Improved Gaming paging response times through a consistent approach with staff management and data tracking. Combined with regular roster reviews and staff feedback to provide appropriate staffing levels relevant to trade requirements.
Timeline
Gaming Operations Supervisor
St George Leagues Club
2021.11 - Current
Duty Manager
St George Leagues Club
2019.07 - 2021.11
Relief Duty Manager
St George Leagues Club
2017.02 - 2019.07
Gaming Supervisor
St George Leagues Club
2015.08 - 2017.02
Club Attendant & Relief Gaming Supervisor
St George Leagues Club
2012.11 - 2015.07
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