Natasha Acuna
Sydney,NSW
Summary
Comfortable handling physically demanding tasks across long shifts. Proven resourcefulness and handling of difficult situations. Undertake multiple tasks to keep assignment timelines on schedule.
Established reputation for punctuality and dedicated work ethic. Hardworking well-versed in handling materials and supporting overall team members and their needs.
Overview
11
11
years of professional experience
Work History
Casual
St George Leagues Club
05.2019 - Current
- Café duties - coffee making, handling cash, customer service
- Undertaking general waitressing duties
- Responsible for taking orders, greeting customers and handling cash
- Conducting general cleaning duties: including cleaning bar areas, cleaning tables and picking up glasses
- KENO operation experience.
Food and Beverage Team Leader
St George Leagues Club
- Maintaining consistently high levels of customer service
- Team leadership
- Dealing with customer complaints
- Monitoring open and closing procedures
- Ensuring the responsible service of alcohol
- Adherence to food and safety procedures
- Knowledge of POS (Senpos) system
- Knowledge on refunding procedures
- Knowledge of balancing and handling change of float
- Keno STT operations.
Gaming Supervisor
St George Leagues Club
- Team leadership
- Dealing with customer complaints
- Monitoring open and closing procedures
- Knowledge of money handling (Payments over $10,000)
- Organising a team, delegating task
- Overseeing staff
Casual
Springboard Hospitality
01.2017 - 03.2017
- Undertaking general waitressing duties
- Preparing cocktails, alcoholic and non-alcoholic
- Responsible for Restocking and Replenishing bar inventory and supplies
- Responsible for taking reservations, greeting and seating guests
- Conducting general cleaning duties: including cleaning bar areas, cleaning tables and picking up glasses
- Service of wine, bottled beer and tap beer.
Administrative Assistant
Linda Burney MP
01.2013 - 01.2015
- Opening, sorting, distributing mail and filling
- General office duties
- Emails
- Operating phone.
Education
Bachelor of Social Work -
Western Sydney University
Parramatta, NSWSkills
- Computer Knowledge – Power Point, Microsoft Word
- Good communication skills, self-confident and self-motivated
- Fast Learner
- Telephone Skills
- Customer service skills
- Time management
- General cleaning duties - Bar areas and tables
- Waitressing
Extracurricular Activities
Volunteer at the Chilean Festival, held at Fairfield Showground in September organised by the Colo Colo Sports Club. Volunteered in elections of 2016 Barton
References
Available upon request
Timeline
Casual
St George Leagues Club
05.2019 - Current
Casual
Springboard Hospitality
01.2017 - 03.2017
Administrative Assistant
Linda Burney MP
01.2013 - 01.2015
Food and Beverage Team Leader
St George Leagues Club
Gaming Supervisor
St George Leagues Club
Bachelor of Social Work -
Western Sydney University
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