Jade Cullen
Sydney
Summary
Client-focused, administration assistant and sales associate with 7+ years of experience working across a broad range of customer service industries. Through occupying these roles I have attained a high standard of interpersonal skills and a consequent keen ability to facilitate positive and long-lasting customer relations. Concurrent with my work I am also completing a degree in social work at the University of New South Wales where I average a distinction W.A.M. I am conscientious, flexible, pragmatic and reliable with a strong affinity for personal management and time delegation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Australian Public Servant Level 1
Australian Electoral Commission
08.2023 - Current
- Maintained inventory records of IT equipment and supplies.
- Updated public electoral roll records and databases.
- Recruited staff for polling booths in the local division.
- Organized and coordinated training sessions for new employees.
Retail Sales Supervisor
Macpac
06.2023 - Current
- Supervised staff of 3-5 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Worked between stores to meet operational needs.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Investigated customer complaints promptly and implemented corrective actions when necessary.
Level 3 Student Placement
Homes NSW Department of Communities and Justice
02.2025 - 06.2025
- Working alongside Specialist Client Service Officers.
- Creating case plans and service lists for individuals at risk with complex needs.
- Developing de-escalation skills.
- Formal employment of counselling skills.
- Utilisation of Trim document queue.
- Case management.
Receptionist
Bell Partners
05.2022 - 05.2023
- During my tenure at accounting firm, Bell Partners, I acted as the first point of contact for new and existing clients in addition to overseeing the general maintenance and presentation of the office.
- My duties also included, document retention management, maintaining client databases, diverting calls to the appropriate teams, organizing and distributing mail, office supply procurement and event coordination.
Sales Associate
Rebel Sport Ltd
01.2019 - 01.2022
- In my time in this role, I was tasked with numerous responsibilities pertaining to sales, inventory management, till float management, order processing, KPI's and various other administrative tasks.
Team Member
McDonald's
01.2018 - 01.2020
- Being my formative experience in the realm of customer service, this position was crucial in developing my ability to simultaneously manage time-sensitive tasks, converse clearly with customers and operate in a fast-paced, high pressure environment.
Education
BACHELOR OF SOCIAL WORK (HONOURS) -
UNSW
01-2027
Skills
- Customer service
- Administration
- Attention to detail
- Strong interpersonal skills
- Task management
- Sales
- Reliability
- Fostering customer relations
- Flexibility
- Computer literacy
- Phone etiquette
- Neat personal presentation
- Event coordination
- Client first point of contact
- Staff Training
- Problem resolution
Certification
- SIT20316 Certificate II in Hospitality
- 2021 High school certificate
- Plasma, Blood and Stem Cell Donor
Personal Information
Date of Birth: 08/22/03
Accomplishments
- Public speaking accolades
- Routinely exceed store KPI's
- Promotion to store supervisor at Macpac
- Volunteer work (Lugarno Girl Guides)
- Polling Booth Assistant at 2022 Federal Election
- Recognised for work during the 2023 Referendum
Timeline
Level 3 Student Placement
Homes NSW Department of Communities and Justice
02.2025 - 06.2025
Australian Public Servant Level 1
Australian Electoral Commission
08.2023 - Current
Retail Sales Supervisor
Macpac
06.2023 - Current
Receptionist
Bell Partners
05.2022 - 05.2023
Sales Associate
Rebel Sport Ltd
01.2019 - 01.2022
Team Member
McDonald's
01.2018 - 01.2020
BACHELOR OF SOCIAL WORK (HONOURS) -
UNSW
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