Jake Barnicott
Denhams Beach,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Service Officer
Services Australia
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Streamlined service processes for increased efficiency and improved customer experience.
- Collaborated with cross-functional teams to develop and implement service improvement initiatives.
- Provided exceptional customer support, leading to increased client retention and loyalty.
Food Service Associate
Opal Aged Care
01.2023 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Visual Merchandiser
Zara
02.2023 - 08.2023
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Front Office Manager
Corrigans Cove Resort
01.2020 - 02.2023
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Guest Service Associate
Meriton Suites Bondi Junction
08.2022 - 01.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Obtained employee of the Month 2 Times out of 120 Staff Members
Waiter
Starfish Deli
03.2018 - 01.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Certificate IV Leadership And Management -
National Vocation
Batemans Bay, NSW12.2021
Certificate III Business And Administration -
TAFE
Moruya02.2021
COR - Realestate And Strata -
Unique Training Providers
Mittagong, NSW02.2020
Year 10 -
Carroll College
Broulee, NSW12.2019
Skills
- Customer Loyalty
- Cash Register Operations
- Schedule Management
- Retail Sales Customer Service
- Sales Expertise
- Customer Relations
- Stocking and Replenishing
- Active Listening
- Electronic Information Systems
Timeline
Service Officer
Services Australia
01.2024 - Current
Visual Merchandiser
Zara
02.2023 - 08.2023
Food Service Associate
Opal Aged Care
01.2023 - Current
Guest Service Associate
Meriton Suites Bondi Junction
08.2022 - 01.2023
Front Office Manager
Corrigans Cove Resort
01.2020 - 02.2023
Waiter
Starfish Deli
03.2018 - 01.2020
Certificate IV Leadership And Management -
National Vocation
Certificate III Business And Administration -
TAFE
COR - Realestate And Strata -
Unique Training Providers
Year 10 -
Carroll College
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