Jayden Wood
Eastwood,NSW
Summary
Proven leader and effective communicator, adept at fostering teamwork and collaboration. Excelled in customer service, enhancing guest experiences and operational efficiency. Skilled in cleanliness and hygiene, ensuring safe environments. Achieved significant improvements in staff performance and customer satisfaction through targeted coaching and conflict resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Worker
Coffeehood
02.2024 - Current
- Prepared and served a range of beverages and food
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Team Leader
Grill'd Healthy Burgers
04.2023 - 01.2024
- Independently opened and closed the restaurant, ensuring preparation and cleaning tasks were completed.
- Ensured food and hygiene standards were being followed.
- monitored progress towards goals and provided constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Assistant Manager
Hungry Jack's
04.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the guest experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed the Guest Experience portfolio for the restaurant, tracked and engaged with guest feedback in order to improve experiences in the future.
Shift Supervisor
Hungry Jack's
02.2021 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Driveway Attendant
BP
01.2019 - 04.2021
- Worked independently to maintain an organized working environment, ensuring products were stocked and equipment clean.
- Provided advice and service to customers
- Fulfilled additional cleaning and general tasks set for me by senior staff
Crew Member
Hungry Jack's
12.2019 - 02.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Soccer Referee
North Coast Football
04.2017 - 09.2019
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Stayed current with rule changes, interpretations, and points of emphasis by attending annual referee clinics and workshops to maintain certification.
Education
Bachelor of Law / Arts (International Relations) -
Macquarie University
Sydney, NSW2028
Skills
- Teamwork and Collaboration
- Customer Service
- Customer rapport
- Time Management
Certification
- Full Australian Drivers License
- First Aid Certificate
- RSA Certificate
Hobbies
My hobbies include: playing football, drinking all sorts of coffee, and hiking with my girlfriend.
Timeline
Cafe Worker
Coffeehood
02.2024 - Current
Team Leader
Grill'd Healthy Burgers
04.2023 - 01.2024
Assistant Manager
Hungry Jack's
04.2022 - 09.2022
Shift Supervisor
Hungry Jack's
02.2021 - 04.2022
Crew Member
Hungry Jack's
12.2019 - 02.2021
Driveway Attendant
BP
01.2019 - 04.2021
Soccer Referee
North Coast Football
04.2017 - 09.2019
Bachelor of Law / Arts (International Relations) -
Macquarie University
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