Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jemma GILLIS

Jemma GILLIS

Maroubra,NSW

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished and determined in all fields of work, independent and collaborative. Possesses extensive knowledge and quick growth in new environments

Overview

5
5
years of professional experience

Work History

Food & Beverage Attendant

Kirra Beach Hotel
11.2023 - Current
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimise delays.
  • Assisted customers with carry-out service.
  • Balanced multiple tasks simultaneously during peak hours without sacrificing service quality or attention to detail.
  • Maintained a clean and organised dining area for optimal guest experience.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Worked closely with management to develop attractive promotions that encouraged repeat visits from loyal customers.

Youth Off The Streets Volunteer

Peta Gillis
01.2019 - Current
  • Assisted with special events and programs such as the annual lipstick luncheon
  • Supported engaging, fun, and smooth-running events by helping with organisation and planning
  • Strengthened partnerships between the organisation and local businesses to enhance collaboration opportunities
  • Maintained up-to-date knowledge of industry best practices by attending conferences and training sessions relevant to the organisation's mission.
  • Collaborated with other nonprofit organisations to develop joint initiatives that benefited the broader community at large.
  • Represented organisation positively and professionally while providing community with much-needed services.

Zambrero Team Supervisor

ZAMBRERO
04.2022 - 11.2023
  • Partnered with Store manager to train and develop team member skillsets and competencies
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement
  • Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies
  • Maintained and monitored work health and safety/ Food handling and bandaging safety
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Served food and beverages promptly with focused attention to customer needs
  • Performed inventory control, such as counting, and stocking products
  • Improved efficiency in the cash-handling process through regular reconciliation and reporting.

Coogee Boutique - Hairdressing Assistant

COOGEE BOUTIQUE
01.2021 - 10.2021
  • Assisted in increasing salon revenue through upselling products and services during appointments
  • Contributed to maintaining a hygienic environment by sterilizing tools and equipment regularly
  • Supported hairstylists with colour mixing, shampooing, and blow-drying for efficient client service
  • Aided in reducing wait times by promptly preparing clients for their appointments with hairstylists
  • Created a welcoming atmosphere by greeting clients upon arrival and offering refreshments while they waited for their appointments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Answered phone calls and emails to schedule client appointments.

Education

High School Diploma -

St Vincents College
09.2023

Skills

  • Complex Problem-Solving
  • Team Leadership
  • Engaged and determined
  • Use of Excel and POS
  • Analytical and Critical Thinking
  • Employee Training

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Food & Beverage Attendant

Kirra Beach Hotel
11.2023 - Current

Zambrero Team Supervisor

ZAMBRERO
04.2022 - 11.2023

Coogee Boutique - Hairdressing Assistant

COOGEE BOUTIQUE
01.2021 - 10.2021

Youth Off The Streets Volunteer

Peta Gillis
01.2019 - Current

High School Diploma -

St Vincents College

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Jemma GILLIS