Jennifer Sin
Campsie,NSW
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Passionate about improving the quality of customer service and satisfaction through commitment of a can-do attitude towards completing tasks, exceeding expectations and maintaining satisfaction. Seeking opportunities to expand skills and knowledge whilst achieving company goals through utilising excellent communication, customer engagement, problem solving and conflict resolution skills. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Salt&Pepper
Hurstville, NSW
12.2023 - Current
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Developed strategies for improving operational efficiency and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted upper management with daily operations to meet standards of service and quality.
Retail Sales Assistant
Uniqlo
Sydney, NSW
10.2022 - 06.2023
- Greeted customers and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Managed cash register operations using POS system and processed sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Retail Sales Assistant
Kaboodle Designs
Sydney, NSW
10.2020 - 10.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Managed cash register operations using POS system and processed sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Assistant Volleyball Coach
Just Spike It Volleyball
Sydney, NSW
02.2022 - 09.2022
- Coached individuals between ages of 10 and 18 on volleyball techniques.
- Showed athletes proper methods for spiking and serving ball to avoid injuries.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Assessed player abilities and assigned positions according to individual strengths.
- Readied team to compete in tournaments and other special events.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
Junior Waitress
Cafe Aroma
Croydon Park, NSW
06.2019 - 06.2020
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
Volleyball Referee
Volleyball NSW
Sydney Olympic Park, NSW
05.2018 - 05.2020
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Started and stopped play in response to infractions, timeouts and other game occurrences.
- Assisted new referees with training and learning specific game rules and regulations.
- Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
- Administered emergency care to members and guests in need of assistance.
- Officiated games and matches, following sports program's rules and regulations.
- Attended appropriate meetings and training sessions to officiate games according to industry and company regulations.
Education
Bachelor of Science - Psychological Science
Macquarie University
01-2025
High School Diploma -
Kingsgrove High School
12.2021
Skills
- Friendly and Helpful
- Honest and Ethical
- Reliable and Responsible
- Customer Service
- Time Management
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Stock Management
- Positive Customer Engagement
- Flexible and Adaptable
- Excellent Written and Verbal Communication
- Excellent Teamwork
- Calm and Professional Under Pressure
- Attention to Detail
Timeline
Shift Supervisor
Salt&Pepper
12.2023 - Current
Retail Sales Assistant
Uniqlo
10.2022 - 06.2023
Assistant Volleyball Coach
Just Spike It Volleyball
02.2022 - 09.2022
Retail Sales Assistant
Kaboodle Designs
10.2020 - 10.2022
Junior Waitress
Cafe Aroma
06.2019 - 06.2020
Volleyball Referee
Volleyball NSW
05.2018 - 05.2020
Bachelor of Science - Psychological Science
Macquarie University
High School Diploma -
Kingsgrove High School
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