Mark Engelman
Sydney,NSW
Summary
I have over 20 years experience in Optical Dispensing within the Optometry industry. Strengths include strong knowledge of optometry practices, optical prescriptions interpretation, and customer service skills. Possess certification in Optical Dispensing. I enjoy helping people from all walks of life, with patience and compassion.
Overview
13
13
years of professional experience
Work History
Optical Dispenser
Cammeray Optometrist
Cammeray
02.2022 - Current
- Performed minor repairs to eyeglasses such as tightening screws, replacing nose pads or temple tips.
- Educated customers on the various lens options available and recommended appropriate lenses based on individual needs.
- Ordered contact lenses from suppliers using patient prescription information.
- Verified accuracy of orders prior to delivery to ensure customer satisfaction.
- Processed payments accurately and efficiently utilizing point-of-sale systems.
Optical Dispenser
Bupa Optical
Chatswood
05.2015 - 01.2022
- Performed minor repairs to eyeglasses such as tightening screws, replacing nose pads or temple tips.
- Educated customers on the various lens options available and recommended appropriate lenses based on individual needs.
- Ordered contact lenses from suppliers using patient prescription information.
- Provided technical advice related to optical products including sunglasses, safety glasses and other vision care items.
- Handled customer inquiries, complaints or disputes in a professional manner.
Optical Dispenser
Teachers Eyecare
Surry Hills, NSW
03.2011 - 04.2015
- Conducted frame inventory audits and restocked shelves with new merchandise when needed.
- Handled customer inquiries, complaints or disputes in a professional manner.
- Trained new employees on company policies, practices and procedures.
- Demonstrated a high level of customer service by providing expert guidance throughout the selection process.
Education
Some College (No Degree) - Certificate IV Optical Dispensing
TAFE Ultimo
Ultimo, SydneySkills
- Communication and Interpersonal Skills
- Scheduling appointments
- Private Health Fund billing procedures
- Attention to Detail
- Medicare Billing
- Retail Sales
- Order Preparation
- Problem-solving abilities
- Professionalism
- Excellent Communication
- Reliability
- Effective Communication
- Self Motivation
- Multitasking
- Problem-solving aptitude
References
References available upon request.
Timeline
Optical Dispenser
Cammeray Optometrist
02.2022 - Current
Optical Dispenser
Bupa Optical
05.2015 - 01.2022
Optical Dispenser
Teachers Eyecare
03.2011 - 04.2015
Some College (No Degree) - Certificate IV Optical Dispensing
TAFE Ultimo
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