Jessica Hallam
North Lakes,Australia
Summary
Dynamic administration professional with eight years in public and private sectors, specialising in financial processes and customer service. Proven ability to maintain accurate records and enhance client satisfaction through effective communication and collaboration with stakeholders.
Overview
13
13
years of professional experience
Work History
Administration Officer (AO3)
Department of Families, Seniors, Disability Services and Child Safety
Chermside
09.2021 - Current
- Administer financial processes including, procurement, ordering, payments of accounts, Petty Cash custodian and Carepay Officer.
- Action monthly monitoring and reconciliation in accordance with current legislative and Departmental practices.
- Administer HR processes in accordance with current legislation and departmental policies.
- Provide information to internal and external clients on office services and procedures, enhancing customer service through reception, email, and other communication channels.
- Develop and maintain collaborative relationships with internal and external stakeholders to facilitate effective communication and achieve positive outcomes.
- Coordinated meetings, appointments, conferences, and travel arrangements.
- Recorded detailed minutes during office meetings to ensure accurate documentation of discussions and decisions.
- Provide sound knowledge in a range of software packages and databases.
- Perform ad hoc duties as directed by line manager or their delegate.
Administration Officer (AO2)
Department of Families, Seniors, Disability Services and Child Safety
Chermside
03.2021 - 09.2021
- Delivered administrative services by processing orders and claims for payment, organising meetings and travel arrangements, and collating data specific to workgroup requirements.
- Supported Service Centre by managing administrative tasks.
- Responded to enquiries from internal and external clients regarding office services through reception, ensuring accurate information delivery.
- Follow guidelines in relation to record management (file creations and closures, RTI, file transfers, Subpoena).
- Recorded detailed minutes during panel meetings.
- Coordinated fleet management by organising car cleaning and checks to maintain vehicle readiness.
Administration Officer
SJD Electrical
10.2018 - 03.2021
- Coordinated bookings for electrical services team, ensuring efficient scheduling and resource allocation.
- Liaised with customers and stakeholders, delivering high-quality written and verbal support to address inquiries and resolve issues.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Maintained organized records for all documents and data, ensuring accuracy and compliance in archiving processes.
- Collaborated effectively within a fast-paced team to achieve project goals.
- Processed orders for electrical equipment, ensuring timely delivery and accuracy.
Customer Service Team Member
Woolworths
01.2013 - 10.2018
- Delivered exceptional customer service to enhance customer satisfaction.
- Assist customers by escorting them to aisles and counters.
- Coordinated with team members in fast-paced environment to meet operational goals.
- Executed tasks across departments to ensure seamless operational support.
- Oversaw daily activities of staff to ensure smooth operations.
- Assist with inventory, including receiving and stocking products.
- Pick and Pack product for store and online Web orders.
- Organising staff rosters.
- Daily float checks and counts.
Education
Year 12 Certificate -
Narangba Valley State High School
01-2014
Cert III Photography and Media -
iLearn Modules -
Skills
- Data entry
- Computer Proficiency
- Knowledge of Company Policies
- Attention to detail
- Problem Solving
- Time management
- Customer service orientation
- Reliability
- Goal-oriented
References
- Kym Seymour, Previous Business Officer and Supervisor (Chermside CSSC), Kym.Seymour@youthjustice.qld.gov.au, 0438 680 690
- Hayley Brookes, Domestic and Family Violence, Child Protection Practitioner. Previous Child Safety Officer & SCAN coordinator (Chermside CSSC), Hayley.brookes@families.qld.gov.au, 0409 266 092
Timeline
Administration Officer (AO3)
Department of Families, Seniors, Disability Services and Child Safety
09.2021 - Current
Administration Officer (AO2)
Department of Families, Seniors, Disability Services and Child Safety
03.2021 - 09.2021
Administration Officer
SJD Electrical
10.2018 - 03.2021
Customer Service Team Member
Woolworths
01.2013 - 10.2018
Year 12 Certificate -
Narangba Valley State High School