Jessie Firmstone
Berkeley,NSW
Summary
Dynamic customer service professional with extensive experience at K Mart, excelling in staff training and inventory management. Proven ability to enhance customer retention through effective communication and relationship-building. Skilled in point of sale operations, consistently delivering exceptional shopping experiences while mentoring team members to uphold high service standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
K Mart
Shellharbour, NSW
08.2009 - 04.2021
- Collaborated with team members to restock shelves and display merchandise.
- Assisted customers with inquiries and provided product information.
- Trained new employees on customer service procedures and store policies.
- Greeted customers and provided prompt, courteous service.
- Processed payments using cash registers and credit card machines.
- Informed customers of sales and promotions.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Assisted with training new employees in customer service protocols.
- Built relationships with customers through friendly conversations.
- Answered customer inquiries with courtesy and accuracy.
- Gave personal attention to customers, delivering rewarding shopping experiences
- Ensured store shelves were stocked appropriately with merchandise items.
- Participated in team meetings to discuss solutions for improving customer service standards.
- Provided information about products and services to customers.
- Mentored junior team members and managed employee relationships.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Year 11
Wollongong High School Of The Performing Arts
Fairy Meadow, NSW09-2011
Skills
- Customer service
- Staff training
- Inventory management
- Point of sale
- Visual merchandising
- Customer retention
- Team collaboration
- Customer relations
Certification
- Car Licence
Jessie Firmstone
- I have a Cochlear Implant
- I also have a three year old son and a two year daughter.
Timeline
Customer Service Team Member
K Mart
08.2009 - 04.2021
Year 11
Wollongong High School Of The Performing Arts
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