JESSIE TRAN
Upwards Living
Smithfield,NSW
2
Languages
1
Certification
9
years of professional experience
Experienced disability services professional with 4–6 years of experience across NDIS and aged care services, progressing from frontline support work to service management. Currently oversee in-home support services for approximately 45 NDIS participants and supervise a workforce of around 50 support workers. Experienced in day program management, workforce planning, staff training, NDIS documentation and compliance, incident and risk management, participant budget monitoring and stakeholder engagement. Holds a Diploma of Community Services from Skill Up, with additional training in incident management, medication support, epilepsy, manual handling, tube feeding, hoist use and insulin support. Committed to person-centred service delivery, participant safety, service quality and effective operational management.
Work History
NDIS Participant Engagement Officer
4 Years 4 Months- Manage day-to-day NDIS service operations, coordinating in-home support for approximately 45 participants.
- Supervised and supported 50 support workers, overseeing rostering, staff coordination, performance management, and training to enhance service delivery.
- Coordinate incident reporting, risk management and follow-up actions to promote participant safety and service quality.
- Build effective working relationships with participants, families, support workers and other stakeholders.
- Respond professionally to complex participant needs and service challenges, using practical problem-solving and sound judgement.
- Monitored participant funding and service expenditure to ensure support services remained within allocated budgets and met participant needs.
- Built effective working relationships with participants, families, support workers, and stakeholders to foster collaboration and improve service outcomes.
- Organise emergency shift coverage and respond to last-minute staffing changes to maintain continuity of support.
- Respond professionally to complex participant needs and service challenges, using practical problem-solving and sound judgment.
- Contribute to effective service planning, operational decision-making and consistent service delivery.
- Utilized day program management experience to coordinate programs and support participants.
Support Worker
2 Years 5 Months- Delivered person-centred support to aged care clients and NDIS participants, assisting with daily living activities and individual support needs.
- Promoted client independence, dignity, safety and quality of life.
- Provided support in line with individual needs, preferences and support requirements.
- Communicated with clients, families and team members to support consistent care delivery.
- Followed workplace procedures and completed support documentation as required.
Pick Packer
1 Year- Picked and packed customer orders according to order specifications and workplace procedures.
- Checked products and orders for accuracy to help minimise packing errors.
- Organised and handled stock efficiently to support daily warehouse operations.
- Collaborated with team members to meet operational deadlines and productivity expectations.
- Maintained an organised and safe work environment.
Education
Diploma - Community Services
Completed
Year 12
Skills
NDIS Service and Operational Management
Day Program Management and Coordination
Staff Supervision
Performance Management and Training
Workforce Planning and Rostering
NDIS Documentation
Record Keeping and Compliance
Incident Management and Risk Assessment
Participant Funding and Budget Monitoring
In-Home Support Service Coordination
Stakeholder
Participant and Family Engagement
Emergency Shift Coverage and Service Continuity
Shift Note Quality and Documentation Improvement
Person-Centred Support and Participant Safety
Problem-Solving and Operational Decision-Making
Service Quality and Continuous Improvement
ShiftCare
Brevity
Visicase
Microsoft team
UKG
Accomplishments
- Able to learn and use smoothly when introduce new system
- Supervised team of 50 staff members.
- Handle complex clients
- Able to handle roster independent
- Collaborated with team
- Keep client's document up to date
- Problem solve skill
- Ensure service are welcoming and adapt each participant's need and preference
Certification
- NDIS Worker Screening Check — Current
- Working With Children Check (WWCC) — Current
- National Police Check — Current
- Australian Driver Licence
- Access to a vehicle with current vehicle insurance
LANGUAGES
English
Vietnamese
Timeline
NDIS Participant Engagement Officer
Upwards Living
07.2022 - CurrentRead More
Support Worker
Home Caring
01.2020 - 06.2022Read More
Pick Packer
David Jones
01.2018 - 01.2019Read More
Skill Up
Diploma from Community Services
Read More
Oversea
Year 12
Read More
PROFESSIONAL TRAINING
- First Aid and CPR — Current
- Incident Management Training
- Medication Training
- Epilepsy Training
- Manual Handling Training
- Tube Feeding Training
- Hoist Training
- Insulin Training
Personal Information
- Title: NDIS Service Manager | Day Program Manager | Operations Manager
- Driving License: Australian Driver Licence