Jesvinder Singh
Perth,Australia
Summary
Army veteran and current Customer Banking specialist with experience in logistics and supply chain management as well as banking and finance. My exceptional interpersonal skills allow me to build strong relationships to exceed expectations on all client enquiries and banking requirements. My military background has taught me to be a dedicated, honest, disciplined team player who is quick to adapt to situations and remain read to assist tellers, managers and other staff in order to deliver outstanding service.
Overview
6
6
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
01.2024 - Current
- RG 206 qualified and experienced in all aspects of personal banking, finance and branch operation including supporting tellers
- Investigated and resolved account issues by offering applicable options to customers including through the use of digital banking
- Processed applications for new accounts through ID verification and maintaining existing customer profiles
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Maintaining friendly and professional customer interactions to ensure that their expectations are exceeded and they become net promoters of CBA
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
Boutique Sales
NESPRESSO
05.2023 - Current
- Enhancing customer experience through friendly boutique interactions ensuring that all sales are undertaken with intent of creating memorable customer moments
- Work proficiencies include achieveing kpi's and tangible sales targets for personal and business development
- Experience with processing orders through POS system, logistics and stock handling Delivering high-quality customer service to drive business value
Fuel Specialist
Australian Army
03.2018 - 03.2022
- Work proficiencies include POL FQC testing, building fuel installations and running fuel farms, document handling and using Microsoft Office suite Fuel handling, Military logistics, maintaining readiness to deploy through exceptional organisational skills, interacting with and assisting members of public with covid polices and procedures.
- Qualified in advanced combat first aid and using the latest military equipment in an efficient manner.
Education
Bachelor of Commerce - Marketing And Management
Curtin University
Perth, WA12.2016
Skills
- Strong focus on providing exceptional customer service
- Ability to work well in teams or individually whilst exceeding goals and expectations
- Experience in Banking and finance
- Experienced with using banking software and platforms and IT software
- High attention to detail
- Compassionate and caring towards all customers and proficient in using pacing and guiding to build rapport and assist customers
Timeline
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
01.2024 - Current
Boutique Sales
NESPRESSO
05.2023 - Current
Fuel Specialist
Australian Army
03.2018 - 03.2022
Bachelor of Commerce - Marketing And Management
Curtin University
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