JITHU VINCENT
Operations/ Sales Manager
Launceston,TAS
Summary
Competent Retail Sales Manager with wealth of experience in building client rapport and driving business success. Offering strategic marketing expertise, exceptional planning abilities and in-depth knowledge about the products and the market understanding. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Forward-thinking and responsive with solid record of success in diverse environments.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Operations/Sales Manager
Harvey Norman Computers
Launceston , TAS
2021.04 - Current
- Meeting with Clients: Successfully engaged with clients to understand their needs and preferences, resulting in improved customer satisfaction and increased sales.
- Conducting Team Meetings: Conducted regular team meetings to align the sales force with organizational goals, fostered collaboration, and shared insights, leading to enhanced team performance.
- Identified and Hired Highly Qualified Staff: Demonstrated a strong ability to identify top talent, successfully recruited, and trained a high-caliber sales team, contributing to a more skilled and motivated workforce.
- Handled Customer Relationship Issues: Effectively managed customer relationship issues, resolving concerns, and ensuring a high level of customer satisfaction, which helped maintain a positive reputation for the company.
- Maintained Relationships with Customers: Maintained ongoing relationships with customers, building trust and loyalty that resulted in repeat business and referrals.
- Great Sales and Boosted Profits Management and Marketing: Spearheaded successful sales strategies, combining effective management and marketing techniques to boost profits, drive revenue growth, and enhance the company's overall financial performance.
TPP Marketing & Security Member of UTAS
University Of Tasmania
Launceston , TAS
2020.07 - 2022.06
- Paid Social Media Marketing: Demonstrated expertise in planning, executing, and optimizing paid social media campaigns tailored to the B2B sector. Achieved measurable results, including increased lead generation, engagement, and conversion rates.
- Website Content Creation and Driving Traffic: Proven ability to create compelling and SEO-optimized website content that attracts and retains visitors. Implemented strategies to drive organic and referral traffic, resulting in improved website performance.
- Change in Trends and Analytics: Actively monitored and analyzed changes in industry trends, staying ahead of the curve. Utilized analytics tools to extract actionable insights and make data-backed recommendations for marketing strategies.
- Proficiency Across Social Media Platforms: Proficiently utilized and managed various social media platforms to maximize brand exposure and engagement. Ensured a cohesive and effective presence across platforms to reach a diverse audience.
IT Support Specialist /Office Administrator
Wilhelmsen Ship Management
Southampton , Hampshire
2013.01 - 2018.02
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Documented support interactions for future reference.
Education
Master of Science - Information Technology And Communication System
University of Tasmania
Launceston, TAS 2019.02 - 2020.12
Bachelor of Science - Computer Networking And Telecommunications
Indira Gandhi Open University, Delhi, Delhi (IGNOU
Delhi 2008.06 - 2012.12
Skills
Management
Accomplishments
Euroline Auto Service Website, Australia Euroline Motors, Narre warren, VIC
Developed in HTML5, CSS. Email sending code embedded. Mainly focus on design and content to attract customers. Presently working on SEO.
Certification
ACS - Certified System Analyst
Timeline
Operations/Sales Manager
Harvey Norman Computers
2021.04 - Current
ACS - Certified System Analyst
2021-01
TPP Marketing & Security Member of UTAS
University Of Tasmania
2020.07 - 2022.06
Master of Science - Information Technology And Communication System
University of Tasmania
2019.02 - 2020.12
Bassnet
2015-01
Effective Management
2014-07
IT Support Specialist /Office Administrator
Wilhelmsen Ship Management
2013.01 - 2018.02
Bachelor of Science - Computer Networking And Telecommunications
Indira Gandhi Open University, Delhi, Delhi (IGNOU
2008.06 - 2012.12
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