Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Fattouh

Bankstown,NSW

Summary

Driven and passionate individual. Over 7 years of Retail experience. 3 years experience at ‘Specsavers’. Excelling in health care and problem-solving. Recognised for strong communication skills and teamwork, consistently contributing to operational improvements and training new staff effectively.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Optical Dispenser

Specsavers
06.2021 - Current
  • Qualified Optical Dispenser TAFE Certificate IV in Optical Dispensing HLT47815
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Supervised training of student opticians
  • Entered new patient information into computer to file and manage patient charts.
  • Performed administrative duties, such as tracking inventory and sales, submitting patient insurance information and performing simple bookkeeping.
  • Maintained records of customer prescriptions, work orders, and payments.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
  • Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
  • Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
  • Developed strong relationships with suppliers, negotiating favorable terms that resulted in cost savings for the business without compromising quality standards.
  • Contributed to the store's success by identifying areas for improvement in operations and implementing necessary changes.

Retail Assistant

Kmart
11.2017 - Current
  • Supervised and managed team members
  • Trained team members
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Education

Certificate IV In Optical Dispensing HLT47815 - Optical

TAFE NSW
NSW
2025

Beverly Hills Girls High School
2019

Skills

  • Communication and interpersonal skills
  • Sales and upselling aptitude
  • Visual acuity testing
  • Scheduling appointments
  • Product knowledge expert
  • Optical equipment operation
  • Record keeping
  • Optical terminology
  • Insurance billing procedures
  • Eye health awareness
  • Customer service
  • Computer skills
  • Insurance verification
  • Insurance billing
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Reliability

Timeline

Optical Dispenser

Specsavers
06.2021 - Current

Retail Assistant

Kmart
11.2017 - Current

Certificate IV In Optical Dispensing HLT47815 - Optical

TAFE NSW

Beverly Hills Girls High School

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Joanna Fattouh