Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Kate Bergmann

Everton Park,Qld

Summary

Experienced optical dispensing professional with a proven track record of fitting and adjusting eyewear, delivering personalized customer service, and ensuring precision in prescriptions. Collaborates effectively with teams and adapts to evolving requirements. Recognized for reliability, clear communication, and a client-centered approach that sets apart in the industry.

Overview

32
32
years of professional experience

Work History

Optical Dispenser

Da Rin Optometrist
07.2022 - Current
  • Dispensed eyewear based on prescriptions, ensuring accurate fit and comfort for customers.
  • Assisted customers in selecting appropriate frames and lenses, enhancing overall satisfaction.
  • Educated clients on lens options and care, promoting informed purchasing decisions.
  • Managed inventory of optical products, ensuring optimal stock levels are maintained.
  • Mentored junior staff on best practices for eyewear dispensing and customer service.
  • Collaborated with optometrists to ensure seamless patient care and service delivery.
  • Managed patient scheduling and appointment confirmations to optimize office efficiency.
  • Coordinated insurance verification processes to ensure accurate billing and minimize claim denials.
  • Assisted in maintaining electronic health records with a focus on data integrity and confidentiality.
  • Trained new staff on front desk protocols and patient interaction techniques, fostering a collaborative environment.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Volunteer

Stella Arts Programme - Wesley Mission
01.2022 - Current
  • Supported individuals with facility-based planned Art and Craft activities in a community setting.
  • Followed and evaluated individualized support care plans to increase personal development.

Office Manager

Image Dental Studio
12.2001 - Current
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Freelance Photographer

Self Employed
01.1993 - Current
  • Photographed special events, parties and portraits.
  • Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
  • Addressed client concerns and worked together to achieve mutually beneficial outcomes.
  • Organized portfolios with artistic work to demonstrate abilities and styles to potential customers.
  • Coordinated artistic projects, exhibit scheduling and artist interface duties.

Clinical Photographer

Wesley Hospital / Queensland Health
01.1993 - 11.2001

Education

Bachelor Fine Art -

Griffith University

Associate Diploma Photography -

Griffith University
01.1993

High School Diploma -

St Margaret's
12.1990

Skills

  • Excellent Communication skills
  • Proactive approach to problem solving
  • Excellent workflow management
  • Communication and interpersonal skills
  • Visual acuity testing
  • Product knowledge expert
  • Record keeping
  • Inventory management
  • Insurance billing procedures
  • Sales and upselling aptitude
  • Scheduling appointments

Education and Training

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Timeline

Optical Dispenser

Da Rin Optometrist
07.2022 - Current

Volunteer

Stella Arts Programme - Wesley Mission
01.2022 - Current

Office Manager

Image Dental Studio
12.2001 - Current

Freelance Photographer

Self Employed
01.1993 - Current

Clinical Photographer

Wesley Hospital / Queensland Health
01.1993 - 11.2001

Associate Diploma Photography -

Griffith University

High School Diploma -

St Margaret's

Bachelor Fine Art -

Griffith University

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Kate Bergmann