Jodie Gervasi
Balranald
Summary
Adept at office management and customer relations, I enhanced administrative efficiency at Balranald MPS by implementing a refined file maintenance system and fostering strong team collaboration. My proactive approach to database administration and commitment to exceptional service underscore my achievements, showcasing a blend of analytical prowess and interpersonal skills.
Overview
34
34
years of professional experience
Work History
Administration Officer
Balranald MPS (Hospital)
11.2010 - 03.2025
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to Managers, Community Health staff and Nurses
- Managed petty cash, purchase orders and account transactions.
- Managed invoices and daily payment processing. Balancing goods and services budget.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
Independent Onseller - Party Plan
Lorraine Lea Linen
07.2002 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Canteen Assistant
Balranald Central School P & C
02.2006 - 11.2010
- Cleaned and sanitized surfaces, tools, and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Prepared ingredients and recipe components ahead of time.
Administration Officer
Balranald Shire Council
03.1993 - 04.1998
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Cleaner
Balranald Motor Inn
01.1991 - 02.1991
- Cleaned and sanitized bathrooms, kitchenettes and bedroom areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, washing, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Bachelor Of Business - Data Processing
LaTrobe University - Bendigo Campus
Bendigo, VIC04.1992
Skills
- Administrative support
- Payroll and budgeting
- Documentation and control
- Account reconciliation
- Meeting support
- Document preparation
- Credit and collections
- Office administration
- Customer service
- Recordkeeping and file management
- Work Planning and Prioritization
- Team collaboration
- Data confidentiality
- Team building and leadership
- Supplies ordering
- Resourceful and analytical
Timeline
Administration Officer
Balranald MPS (Hospital)
11.2010 - 03.2025
Canteen Assistant
Balranald Central School P & C
02.2006 - 11.2010
Independent Onseller - Party Plan
Lorraine Lea Linen
07.2002 - 03.2012
Administration Officer
Balranald Shire Council
03.1993 - 04.1998
Cleaner
Balranald Motor Inn
01.1991 - 02.1991
Bachelor Of Business - Data Processing
LaTrobe University - Bendigo Campus
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