Jono Karney
Sydney
Summary
I'm a passionate and career driven person looking for a challenging new role where I can apply my skills as a product designer to a product or project management role. As a designer, I've developed a strong set of research, problem solving and communication skills that I'd love to continue developing at Big W as a junior project manager.
Overview
9
9
years of professional experience
Work History
Product Designer
EatClub
05.2022 - Current
- Research: Competitor and current state analysis, conducting customer interviews to gather insight into how to improve the EatClub product.
- Kick off new projects with developers to define project scope and key milestones.
- Led the QA process by writing test cases, coordinating internal and external testing plans, and assisting developers by prioritising bugs backlog.
- Create slide decks to communicate insights and changes to the EatClub product to stakeholders.
Business Development Manager
EatClub
01.2022 - 05.2022
- Prospect and cold call ideal venue partners to setup meetings
- Sign up and onboard new venue partners
- Create sales proposals and run product demo’s
- Build and manage sales pipeline to ensure monthly KPIs are met
Senior Account Manager
QuickaPay
07.2021 - 01.2022
- Conduct sales meetings to acquire and manage partnership accounts, create sales proposals and product guides
- Work with KPIs to meet monthly growth targets
- Build bespoke web hook integrations for QuickaPay merchants
- Interview and train new sales employees including ongoing weekly catch-ups to ensure KPIs are met
- Build and document sales onboarding guides for new employees
Junior Account Manager
QuickaPay
03.2020 - 02.2021
- Manage new and existing accounts throughout the entire sales cycle
- Work with KPI’s to ensure20% MOM growth
- Collect customer feedback to continuously build the QuickaPay product
- Provide customer Support
Sales Specialist
Bose
10.2019 - 02.2020
- Tracking sales and recording data on Excel
- Work with KPI’s in order to meet monthly budget requirements
- Analyse and measure sales metrics to identify opportunities for the team to improve
- Write End of Day emails debriefing the team on team progress and performance
- Face to face sales and customer service
Head Waiter
BarDoppio
10.2016 - 08.2019
- Managed opening, closing and shift change duties to ensure venue was always run as efficiently as possible
- Applied communication skills to resolve customer complaints and promote long-term loyalty
- Trained incoming staff on restaurant practices, culture and procedures to provide the best service possible
- Monitor dining rooms for seating availability as well as service, safety and well-being of guests
Party Coordinator
SkyZone
06.2017 - 12.2017
- Maintained operational efficiency by collaborating with a team
- Handled problematic customers to assist lower-level employees and maintain excellent customer service
- Worked with POS systems in reception whilst providing excellent customer service
- Planning and coordinating children’s parties
Sales Specialist
The Foam Booth
12.2015 - 02.2016
- Increased customer satisfaction by sourcing and delivering rare items from multiple locations
- Protected purchase items with proper bagging and wrapping to prevent damage
- Advise casual shoppers on the best solutions that suit their needs to convert them into paying customers
- Balanced and organised cash register by handling cash and counting change
Education
Graduated -
Reddam House HSC
01.2016
UX Design
General Assembly
Skills
- Stakeholder communications
- Problem solving
- Project management
- Research and Analysis
- User stories
- User journey mapping
- QA testing
- Communication
Accomplishments
- EatClub Premium EDM Journey: Designed and shipped an EDM journey that increased paid subscriptions to EatClub Premium by 30% in 2 months.
- Aperol Cash back Experience: Increased GMV by10% during a limited time promotion by packaging EatClubs existing refund process as a cashback experience within 11 days.
- EatClub Pay: Increased card creation by40% through iterative design for EatClub Pay’s onboarding journey.
- Exceeded Partnership Goals: Signed up 20 new law firms monthly at QuickaPay, exceeding quarterly targets.
Training
Crash course on UX Design — General Assembly
Timeline
Product Designer
EatClub
05.2022 - Current
Business Development Manager
EatClub
01.2022 - 05.2022
Senior Account Manager
QuickaPay
07.2021 - 01.2022
Junior Account Manager
QuickaPay
03.2020 - 02.2021
Sales Specialist
Bose
10.2019 - 02.2020
Party Coordinator
SkyZone
06.2017 - 12.2017
Head Waiter
BarDoppio
10.2016 - 08.2019
Sales Specialist
The Foam Booth
12.2015 - 02.2016
Graduated -
Reddam House HSC
UX Design
General Assembly
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