Joshua Cipolla
Sydney,NSW
Summary
Punctual, determined and a consistently reliable sales professional with over 7 years experience within the industrial and retail coatings/building supplies industry.
Has extensive knowledge in all aspects related to the retail and commercial sector excelling in various roles with the primary focus on forging strong customer relationships, demonstrating team leadership, utilising and improving software as well as ensuring product knowledge is always up to or surpassing the current industry standard.
Overview
6
6
years of professional experience
Work History
2IC Manager
Hempel (Wattyl) Australia Pty Ltd
09.2023 - Current
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Fostered a positive work environment by promoting teamwork and encouraging communication between all staff members.
- Developed and maintained existing strong client relationships to ensure increased customer satisfaction and long-term loyalty within the new company culture.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Evaluated new employees performance and conveyed constructive feedback and practical demonstration to develop their sales skills.
Business Developer Manager
Paintworld Pty Ltd
03.2022 - 09.2023
- Ensuring the existing client base is being serviced properly within the Sydney Metro store network, liaising with store managers to identify new business opportunities and implementing strategic marketing initiatives.
- Maintained existing strong relationships with key personal industry stakeholders, fostering continual partnerships and boosting revenue growth. Examples of core relationships include but are not limited to major commercial and residential construction companies such as Billbergia Group, Ceerose, Parkview Constructions, LendLease. As well as this a multitude of small to medium sized builders and painting groups.
- Interacting daily with the NSW based team of sales representatives to address customer account enquiries and deliver consistent sales results in a highly price competitive market.
- Kept meticulous client notes and updated account information via a customer relationship management system (CRM).
- Due to previous experience in store management an in person approach to rectifying physical sales floor issues was often a requirement.
Store Manager
Bristol Paint And Decorator Centres
11.2019 - 03.2022
- Analysing customer purchase analysis reports as a method to implement cost-saving measures and increase store profitability. Ensuring inventory required was never not available.
- Maintaining a close assessment of the marginal return on inventory. Being competitive where necessary however not completely lowballing in order to attain a customer whereby the expenses to volume ratio would not be beneficial to the business.
- Tracking the total sales generated by the store to ensure progression and to comprehend reasoning behind successes and downfalls.
- Being attentive to the conversion rate of new visitors to the store as well as the average transaction value of the team members sales interactions with customers.
- Overseeing the management and operations of the Paintworld.com.au online store which utilising the 6 store Paintworld network was able to during the course of 5 years generate over $5m in net revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Creating visually enticing merchandising displays strategically placed to increase the probability of a purchase.
- Personally expanded market share in new materials in the building sector such as waterproofing and industrial grade coatings by conducting market research and identifying the untapped potential through remedial builders and marine construction companies.
- Cash handling and transaction management; accurately processing COD transactions and managing 30 day accounts payable customer accounts utilising the point of sale (POS) system.
- Ensuring a positive, enjoyable and disciplined work environment.
Retail Sales Associate
Paint Place Group Of Stores
12.2017 - 11.2019
- A smile costs nothing, always ensuring a positive attitude at all times because irrespective of a customers potentially poor attitude, a sale can eventuate regardless therefore the business wins in the end.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective, direct and simplified product recommendations tailored differently to each individual customer.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in inventory management, restocking merchandise to be visually attractive to the customer.
- Never saying the word no to a customer, understanding the emphasis placed on the fact that there is always an alternative.
Education
Diploma of Business - Business
University of Technology Sydney
Ultimo06.2022
Skills
- Staff Development and management
- Business Administration
- Competitor Monitoring
- Customer Acquisition
- CRM software proficiency
- Customer Service
- Stakeholder Communication
- Time Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
Kickboxing: Joshua is a regular member of Legends Gym Sydney and and consistently competes in competitions
Literature: An avid reader, writer and collector of historical and philosophical texts
Timeline
2IC Manager
Hempel (Wattyl) Australia Pty Ltd
09.2023 - Current
Business Developer Manager
Paintworld Pty Ltd
03.2022 - 09.2023
Store Manager
Bristol Paint And Decorator Centres
11.2019 - 03.2022
Retail Sales Associate
Paint Place Group Of Stores
12.2017 - 11.2019
Diploma of Business - Business
University of Technology Sydney
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