Joshua Tran
Melbourne,VIC
Summary
Passionate and open minded individual with experience developing and implementing diverse curriculums, within the educational sector, having many years experience. A highly trustworthy and dependable team member who's always going out of his way to help others and exceed other individual's expectations. Moreover, very skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Coles Service Supervisor & Team Member
Coles
09.2021 - 11.2022
- Assisted with training and development of team members.
- Handled many customer complaints and inquiries.
- Monitored team's performance and provided feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Over 1+ year experience working within customer service.
- Received many awards for customer services skills, and compliments from customers.
- Trained in multiple departments, Grocery, Meat, Fresh
Produce.
- Worked within finance sector, managing & conducting declarations.
- Worked within Sales and productions sector, conducting stocktake with other fellow team members.
- Managed both opening and closing shifts for the store
- Performed various amounts of tasks while also managing and assigning tasks to fellow team members.
- Conduct Service supervisor tasks, declarations, closing, etc
Education
High School Diploma -
Braybrook College
Melbourne, VIC11.2023
Skills
Social Skills -Easily approachable & attentive to new information
Fast Learner- Adapts and learns new information quickly
Management Skills - Able to organize and hold team meetings with peers
Leadership Skills- Takes responsibilities for both successful and unsuccessful outcomes
Team Player - Always contributes to team activities no matter what circumstances
Accomplishments
Nationally recognised to have successfully completed First Aid to competency with Premium Health Australia.
Able to maintain etiquette in conversational Vietnamese - (Both North and South)
Coles Supermarket - Receiving many "Good Things Start Here Awards" from Managers and other employees.
Voted "Employee Recognition" from fellow team members & co workers to receive reward. (Coles)
Certification
Certificate I, II & III in Community Service
Hand Hygiene Certificate awarded through community service.
Certificate of First Aid, awarded by Premium Health Australia
Certificate of understanding of WHS (Workplace Health & Safety.
Additional Information
References
Highly Reputable Business Owner & Coles Supermarket Service Supervisor
Wendy Ha
0401 802 755
Coles Online Manager and Service Supervisor
Vivian Mai
61+ 415 866 090
Vietnamese
Vietnamese Language school: Lac Hong Vietnamese School
Inc - Footscray City College, 2012 - 2015
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Coles Service Supervisor & Team Member
Coles
09.2021 - 11.2022
High School Diploma -
Braybrook College
Certificate I, II & III in Community Service
Hand Hygiene Certificate awarded through community service.
Certificate of First Aid, awarded by Premium Health Australia
Certificate of understanding of WHS (Workplace Health & Safety.
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