Jules Scott
Kenmore,QLD
Summary
Optical Dispenser at Laubman & Pank/OPSM, Recognised for enhancing customer satisfaction through personalised eyewear solutions and styling. Proven ability to provide clients with a great personal experience, showcasing strong communication and problem-solving-skills. Committed to delivering exceptional service while eager to learn more about the fashion industry and enjoying the relationships built along the way.
Overview
1
1
year of professional experience
Work History
Optical Dispenser
Laubman & Pank / OPSM
02.2025 - Current
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in styling, product information and other optical options available to suit specific needs.
- Assisted in inventory management, conducting regular stock checks, ordering and updating the database accordingly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Appointment Booking and scheduling, in-store and over the phone.
- Styling Clients ( Selecting Frames based on clients' colour palettes, head shape facial features, style, Needs, and preferences, and adding additional features to frames to create tailored one-of-a-kind looks for clients. )
- Completing end-of-day store banking, as well as bookkeeping and making bank deposits on store’s behalf.
- Opening and closing the store.
- Studying, selling, and styling Brands such as Ray-ban, Versace, Prada, Tiffany & Co, Georgio Armani, Chanel, Oliver Peoples, Tom Ford, Michael Kors, Ralph Lauren, Burberry, Gucci, and more.
- Tailoring a customer in-store experience, from booking, to initial introduction, to product handover, for every client.
- Making sure customers, such as children, the elderly, and disabled are provided with a great experience despite any challenges.
- Communicating between stores and medical practices to gather Frame preferences, transfer medical information and prescriptions, and send and receive referrals.
Skills
- Communication and interpersonal skills
- Sales and upselling
- Product knowledge expert
- Fashion and style sense
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Age
20
Timeline
Optical Dispenser
Laubman & Pank / OPSM
02.2025 - Current