Julia Le Grand
Centenary Heights,QLD
Summary
Friendly and motivated Sales Assistant committed to providing excellent customer service. Organised, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Angus & Coote
2023.10 - Current
- Been stand-in assistant store manager; oversaw operations in store manager's absence
- Managed efficient cash register operations.
- Increased sales by building strong customer relationships and providing excellent service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimising overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
PAPER ROUTE DELIVERER
IveHub
2022.02 - 2022.07
- Walk, ride bicycles, drive vehicles, or use public conveyances in order to reach destinations to deliver messages or materials
- Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person
- Plan and follow most efficient routes for delivering goods
- Deliver messages and items, such as newspapers, other catalogues
- Sort items to be delivered according to delivery route
- Record information, such as items received and delivered and recipients' responses to messages.
CASHIER AND COOK
Private catering business
2014.08 - 2016.08
- Serve customers in eating places that specialise in fast service and inexpensive carry-out food
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
- Clean and organise eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, or coffee using proper safety precautions and sanitary measures
- Relay food orders to cooks
- Provide caterers with assistance in food preparation or service.
PET SITTER
Pet sitter for Family/friends
2020.04
- Feed and water animals according to schedules and feeding instructions
- Perform animal grooming duties such as washing, brushing, clipping, and trimming coats, and cutting nails
- Exercise animals to maintain their physical and mental health
- Adjust controls to regulate specified temperature and humidity of animal quarters, nurseries, or exhibit areas.
Skills
- Customer Service
- Transaction Processing (including EFTPOS)
- Computer use (Microsoft Excel, Word, PowerPoint)
- Team Player Who relates to all age groups
- Communication
- Finding Creative Solutions
- Food Handling and preparations (including large groups)
- Care Plan Adherence
- Processing payments
- Visual Merchandising
Timeline
Sales Assistant
Angus & Coote
2023.10 - Current
PAPER ROUTE DELIVERER
IveHub
2022.02 - 2022.07
PET SITTER
Pet sitter for Family/friends
2020.04
CASHIER AND COOK
Private catering business
2014.08 - 2016.08
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