JULIANNE THAMMAVONG
Carramar,NSW
Summary
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BAR AND GAMING ATTENDANT
NELSON MEERS GROUP
06.2023 - 12.2023
- Assisted in keeping facility (bar and gaming area) clean and decluttered
- Welcome new and regular customers upon arrival
- Honestly and diligently attended responsibilities and tasks punctually at all times
- Communicated complaints/concerns and responsibilities that were not adhered to
- Continue to work in a fast pace environment alone in bar and gaming area
- Ability to multitask such as taking orders, assisting customers with their tickets and gaming machines and refilling beverages.
GYM CLUB MANAGER/SALES MANAGER
PLUS FITNESS
07.2020 - 12.2023
- Measured performance in retaining members to help prevent loss within the club
- Managed sales and delegated tasks to team members to ensure sales targets and
- KPI's are met
- Networked as well as collaborated with local and online businesses to build client relations
- Provided office support (email/phone enquiries) to members and potential clients
- Followed WH&S policies to ensure club safety for all members and workers
- Identify and inform higher management of compliance issues, safety risks through the conduct of daily weekly and monthly audits
SALES CONSULTANT/RECEPTIONIST
PLUS FITNESS
10.2015 - 02.2020
- Processing invoices for all sales transactions
- Carried out inbound and outbound calls/emails whilst
- Processing and scanning documents & maintained files
- Managed client accounts with confidence and confidentiality
- Experience in building and managing client/member relationships for retention
- Developing the ability to promote the service as well as the products through social media
WAITSTAFF & FRONT OF HOUSE
EnThaicement
07.2014 - 12.2017
- Utilised my knowledge of food and safety practices and handled tangibles (food & drinks) to all areas of the restaurant
- Assisted teams in the kitchen with ingredients and specifying dietary requirements for customers
- Developed an understanding of OH&S/WHS regulations to ensure the work environment was up to good standards
- Taking customer orders and delivering food and beverages to their tables
- Trained incoming staff regarding the restaurant's procedures, culture and practices
Education
Bachelor of Sports and Exercise - Science
WESTERN SYDNEY UNIVERSITY
CAMPBELLTOWN07.2023
Diploma of Health Science - Health Science
The College, WESTERN SYDNEY UNIVERSITY
Nirimba, NSW2017
High School Diploma -
Chester Hill High School, SCHOOL
Chester Hill2016
Skills
- Leadership & Management
- Organised and Punctual
- Customer Service
- Presentable
- Communicable
- Complaint Resolution
- Client Retention
- Team Building and Collaboration
- Proficient in Microsoft Office Suite
- Efficient and Proactive
- Patience and empathy
- Equipment maintenance
- Active Listener
- Cash and Eftpos Handling
Certification
First Aid & CPR (Cardiopulmonary Resuscitation) April 2019 - April 2025
Responsible Service of Alcohol (RSA) & Responsible Conduct of Gambling (RCG)
Feb 2020 - Feb 2028
Timeline
BAR AND GAMING ATTENDANT
NELSON MEERS GROUP
06.2023 - 12.2023
GYM CLUB MANAGER/SALES MANAGER
PLUS FITNESS
07.2020 - 12.2023
SALES CONSULTANT/RECEPTIONIST
PLUS FITNESS
10.2015 - 02.2020
WAITSTAFF & FRONT OF HOUSE
EnThaicement
07.2014 - 12.2017
Bachelor of Sports and Exercise - Science
WESTERN SYDNEY UNIVERSITY
Diploma of Health Science - Health Science
The College, WESTERN SYDNEY UNIVERSITY
High School Diploma -
Chester Hill High School, SCHOOL
First Aid & CPR (Cardiopulmonary Resuscitation) April 2019 - April 2025
Responsible Service of Alcohol (RSA) & Responsible Conduct of Gambling (RCG)
Feb 2020 - Feb 2028
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