Kai Fan
Belconnen,ACT
Summary
Assistant Restaurant Manager at a popular fast food chain, with experience in Product Management, Training and Development, People Excellence Coaching; All with the final goal to maximise business growth and profit KPI. Ambitious to expand professional expertise into other sectors, while incorporating existing knowledge and skills to new practices and scenarios.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant Manager
KFC - Southern Restaurants
11.2022 - Current
- Taking on responsibilities with consequences to the store's operation.
- First point of contact for any complaints and non-compliances by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Food/Customer Service Team Member
KFC - Southern Restaurants
05.2019 - 11.2022
- This role involves expediting the customer's orders with high accuracy and at exceptional speeds (< 60 sec).
- Critical focus on food safety and customer experience.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
High School Diploma -
Hawker College
Canberra12.2022
Bachelor of Science - Physiotherapy
University of Canberra
Canberra12.2027
Skills
- Rostering & Scheduling Management
- Food Service Management
- Business and Productivity Growth
- Team Leadership
- Reconciling Cash Drawers
- Labour Budget Controls
- Staff Supervision
- Employee Performance Evaluations
Hobbies
- Interest in computing, informational technology and Personal Computer Assembly
- Hiking and outdoors adventuring
- Playing and watching competitive Basketball
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Restaurant Manager
KFC - Southern Restaurants
11.2022 - Current
Food/Customer Service Team Member
KFC - Southern Restaurants
05.2019 - 11.2022
High School Diploma -
Hawker College
Bachelor of Science - Physiotherapy
University of Canberra
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