Summary
Overview
Work History
Education
SKILLS
Qualifications & Abilities
References
Timeline
Generic

Kai Ivens

Marrickville,NSW

Summary

Dedicated and enthusiastic team player committed to consistently delivering excellent service. Substantial experience in hospitality and bar work with a passion for providing outstanding customer experiences. All about bringing the positive energy to the workplace and making the venue an enjoyable place for all staff and guests. Experienced working in high responsibility leadership positions where diligence, teamwork, compassion, alertness, competency, and confidence is paramount. No stranger to a busy work environment and can work efficiently under pressure. Seeking a casual employment position to broaden my work experience, meet exciting new people and navigate my way through this cost of living crisis.

Overview

5
5
years of professional experience

Work History

Casual Manager

Holey Moley Newtown
02.2022 - Current
  • Casual employee Feb2022-Nov2022, Function Supervisor Nov2022-Jan2023, Casual Manager Feb2023-Current
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Drove maximum revenue consistently with upselling, suggestive selling, pushing specials as appropriate, and reassessing sales tactics
  • Conducted safety audits and assisted police with licensing checks
  • Managed cash eg. Banking, balancing tills and safe
  • Trained in bartending, function hosting, floor service, basic kitchen work

Casual Employee

Dominos Terrigal
02.2019 - 02.2022


  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excelled in customer service through in-store sales, phone sales and home delivery
  • Skilled at working independently and collaboratively in a team environment by demonstrating respect, friendliness, and willingness to help
  • Experienced in cash handling, shift managing, rostering, de-escalation skills, and opening/closing of venue since promotion to shift manager in the last couple months of employment

Education

Bachelor of Nursing (Advanced Studies) -

University of Sydney
02.2025

Gosford High School
12.2021

SKILLS

  • Teamwork and Collaboration
  • Customer Service and Personability
  • Sales Techniques
  • Complex Problem-Solving and Deescalation
  • Calm under pressure
  • Effective Communication and Documentation

Qualifications & Abilities

  • RSA
  • First Aid Certificate
  • Mental Health First Aid Certificate
  • Working With Childrens Check
  • Bilingual (English & Japanese)
  • Black Belt in Kyokushin Karate

References

  • Erika Kelly - Holey Moley Manager

0421 942 868  

ekelly@fun-lab.com


  • Kevin Isaac - Nursing Facilitator

0407 000 840 

kevin.isaac@sydney.edu.au

Timeline

Casual Manager

Holey Moley Newtown
02.2022 - Current

Casual Employee

Dominos Terrigal
02.2019 - 02.2022

Bachelor of Nursing (Advanced Studies) -

University of Sydney

Gosford High School

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Kai Ivens