Karl Vincent Tamondong
Fraser Rise,VIC
Summary
Proven track record in enhancing customer experience and IT systems efficiency, notably at Tommy Hilfiger. Excelled in customer service and computer proficiency, achieving significant improvements in client satisfaction and system reliability. Demonstrated exceptional problem-solving abilities and adaptability, leading to streamlined operations and increased repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
Tommy Hilfiger
11.2020 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
IT Trainee
Footscray Hospital
07.2022 - 07.2023
- Assisted in the migration of data and applications to new platforms, minimizing disruptions to endusers.
- Collaborated with cross-functional teams to develop and implement new software solutions, improving overall productivity.
- Installed and configured software and hardware.
Junior IT Technician
MLN
06.2017 - 07.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Certificate III - IT
Chisholm Institute
Melbourne, VIC07.2023
Skills
Problem-Solving
Customer Service
Time Management
Phone Etiquette
Attention to Detail
Adaptable and Flexible
Inventory and Stocking
Computer Proficiency and Microsoft Office
Timeline
IT Trainee
Footscray Hospital
07.2022 - 07.2023
Retail Sales Assistant
Tommy Hilfiger
11.2020 - Current
Junior IT Technician
MLN
06.2017 - 07.2018
Certificate III - IT
Chisholm Institute
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