Karryn Mcalpine
Pacific Pines,QLD
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Good relationship-building and multitasking skills. Pharmacy Technician/ Pharmacy assistant offering 20+ years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Dispensary Technician
HPS Pharmacies
12.2023 - Current
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Dispensary Technician
Benowa Village Chempro
11.2020 - 12.2023
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
Dispensary Technician
Gooding Drive Pharmacy Gold Coast QLD
06.2019 - 01.2021
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
Senior Pharmacy Assistant
Arundel Chempro
09.2012 - 06.2019
- Helped increase overall customer satisfaction scores through attentive listening and addressing concerns promptly.
- Supervising Scripts in/out counter to ensure it runs efficiently
- NDSS Services
- Participated in ongoing professional development opportunities to stay current with industry trends and advancements.
- Provided exceptional customer service, earning recognition from both patients and supervisors on multiple occasions.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received incoming supplies and stocked in correct locations.
- Merchandised over-the-counter goods and rotated stock.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
Education
Dispensary Skillset - Pharmacy
Pharmacy Guild of Queensland
Spring Hill, QLD11.2023
Retail Traineeship in Community Pharmacy - Pharmacy
Pharmacy Guild Of Queensland
Spring Hill, QLD11.1994
Skills
POS System Operation
Product Merchandising
Medicare processes
Drug Inventory Management
Customer Service
Confidentiality Practices
Updating medication histories
Data Entry
Pharmacy and customer records management
Interpreting and Processing Medication Orders
Stocking shelves
Timeline
Dispensary Technician
HPS Pharmacies
12.2023 - Current
Dispensary Technician
Benowa Village Chempro
11.2020 - 12.2023
Dispensary Technician
Gooding Drive Pharmacy Gold Coast QLD
06.2019 - 01.2021
Senior Pharmacy Assistant
Arundel Chempro
09.2012 - 06.2019
Dispensary Skillset - Pharmacy
Pharmacy Guild of Queensland
Retail Traineeship in Community Pharmacy - Pharmacy
Pharmacy Guild Of Queensland
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