KATHRYN JOHNSON
SA,Australia
Summary
Dynamic Gaming, Food & Beverage Attendant with a strong work ethic and proven cash handling proficiency. Expert in machine clearances and issue resolution, enhancing customer satisfaction through exceptional service. Committed to responsible gambling practices and maintaining a professional environment, ensuring compliance with all gaming regulations while optimizing gameplay opportunities. Exceptional experience in all opening & closing of Sports Bars , Gaming rooms ,TAB & Keno duties & operations. Experienced in all areas of dining room areas as well as functions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sports Bar , Food & Beverage Attendant
Blue Gum Hotel
Adelaide , South Australia
03.2026 - Current
- Opening & Closing of Sports Bar
- TAB & Keno daily operations and counts
- Cash Handling
- Changing of Kegs
- Restocking of fridges daily
- Closing off TAB & Keno machine
- Provided excellent customer service to guests.
- Handled cash transactions accurately during busy service periods.
- Ensured that all alcoholic beverages were served responsibly within state regulations.
- Provided excellent customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Resetting of dining room & functions
GAMING ATTENDANT
Vegas Lounge Bar
Surfers Paradise , QLD
06.2025 - 02.2026
- Performed cash handling duties, provided change and balanced money at end of shift.
- Uphold strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
GAMING / BEVERAGE ATTENDANT
Ashmore Tavern
Ashmore, QLD
03.2022 - 06.2025
- Opening & Closing of Gaming room
- Regular Float counts
- All payouts, short pays, manual hand pays & Jackpot payouts
- Daily cash clearance of all machines
- Opening and Closing of Sports Bar
- Refloating and counting all tils
- Restocking Sports Bar
- Performed daily TAB & Keno duties
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Uphold strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
Gaming & Bar Attendant
Mermaid Beach Tavern
Mermaid , QLD
01.2000 - 03.2022
- Opening & Closing of Gaming Room
- Conducted regular counts of gaming revenue to ensure accuracy and compliance
- Machine clear outs
- Rectified all gaming machine issues
- Managed customer payouts, hand pays, short pays, and jackpots to maintain customer satisfaction
- Refloating and counting all tils at close of business
- Managed daily responsibilities for TAB and Keno to ensure smooth service
- Executed closing procedures for TAB and Keno machines to secure operations
- Oversaw daily operations of Sports Bar, ensuring seamless service and customer experience
- Restocking all bar fridges
- Opening & closing of Sports Bar
Education
1 - Bar & Hospitality
Noarlunga Tafe
06.1996 - 07.1996
Skills
- Customer service
- TAB operations
- Keno operations
- Beverage service
- Cash handling
- Attention to detail
- Meal service set up
- Upselling strategies
- Gaming machine Clearance
- Changing of Kegs
- Reliability and punctuality
Certification
- Nationally accredited RSG
- RSG 2 SA
- Nationally accredited RSA
- TAB Compliance Certificate
Timeline
Sports Bar , Food & Beverage Attendant
Blue Gum Hotel
03.2026 - Current
GAMING ATTENDANT
Vegas Lounge Bar
06.2025 - 02.2026
GAMING / BEVERAGE ATTENDANT
Ashmore Tavern
03.2022 - 06.2025
Gaming & Bar Attendant
Mermaid Beach Tavern
01.2000 - 03.2022
1 - Bar & Hospitality
Noarlunga Tafe
06.1996 - 07.1996