Summary
Overview
Work History
Education
Skills
Community Service Volunteer Work
Certificates Work Experience
References
Timeline
Generic

Katie L Smith

Christie's beach,Australia

Summary

Dynamic Support Coordinator with Minda, skilled in stakeholder engagement and individualized support. Proven ability to enhance client independence through effective communication and decision-making. Committed to maintaining confidentiality while navigating NDIS plans and developing tailored support strategies. Passionate about empowering clients to achieve their personal goals and improve their quality of life.

Overview

21
21
years of professional experience

Work History

Support Coordinator

Minda
, Australia
05.2022 - Current
  • Experience/Navigate understanding a Ndis plan (Pace), Provide assistance to participant and nominee in Ndis plan, Monitor funding to live more independantly
  • Communicate effectively with clients, nominees, Stakeholders and Ndis.
  • Engage/connect participates to services/providers.
  • Complete online, progress, referral forms
  • Maintain participate list.
  • Ndis Face to Face meetings
  • Use of programs, emails, plan manager portals, DocuSign.
  • Use of Printer & scanner.
  • Reviewing service agreements, reports, Complete Ndis forms, consent forms
  • Completing budgets spreadsheet, support coordinator handovers, Logging in daily work for Billables
  • Developing support plans
  • Coordinate meetings and events for internal and external groups.
  • Reorder continence products, consumables.
  • Maintain confidentiality.

Disability Support Worker

Minda
, Australia
08.2021 - Current
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Medication assistance
  • Wound care, eye drops
  • Progress notes
  • Safety checks
  • Assist with feeding & drinking, reheat food.
  • Assist with organization Client choice in activities or social community events
  • Continence assistance, toileting
  • Reporting incidents, Read clients documents, behaviours of concern, Restrictive Practices
  • Assisting clients on/off bus/car, seating when out in community, Use of wheelchairs
  • Emptying bins
  • Attend all training and staff meetings.
  • Restock pads.
  • Know manager on duty in case of Emergency/incident.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities choice

Aged Care Worker

Estia Health
, Australia
06.2014 - 06.2021
  • Assisted residents with daily living tasks, promoting independence, dignity, safety & choice
  • Full ADL assistance
  • Restock pads, linen storerooms
  • Use dect phones
  • Make sure oxygen tanks are working
  • Making beds, changing linen
  • Assist resident with daily exercises and activities.
  • Good lighting, telephones in reach, call alarms where can reach.
  • Empty skips and rubbish
  • Complete reporting, online training and staff meetings
  • Use of slings, lifters, stand lifters, weigh chairs, Gel chairs, frame & wheelchairs, shower chair, Crash mats and sensor mats are in place.
  • Sterilize wash bowels, continence aids
  • Food deliveries/preparations, use of trolley, Use of thickener for drinks

Community Aged Care Worker

ACH (Aged Care and Housing)
, Australia
09.2007 - 06.2009
  • Personal Care/full ADL assistance, consists of:
  • Full assistance in showering (standby showers) and baths, toileting, Assist clients to get undressed and dressed
  • Making beds
  • Prompting medications, puffer packs, ventilators, Assistance with eye care:
  • Clean catheters, incontinence aids
  • Change dressings, dress wounds (small)
  • Transport clients to appointments
  • Assist clients with Mobility
  • Assist with food preparation, specialized equipment
  • Make the person more comfortable and relaxed
  • Respect privacy/confidentiality
  • Assist clients with daily exercises and activities
  • Reporting
  • Client safety
  • Good lighting, Telephones in reach, Call alarms in community setting (around the neck or within reach)
  • Provide choice

Community Support Worker

Helping Hand (In Home Support)
, Australia
03.2007 - 06.2007
  • Domestic/cleaning assistance
  • Preparing their foods.
  • ADL assistance
  • Respite services including social support, preparing their lunches, Choice of activity, assisting them to the toilet.
  • Assisted clients in achieving greater independence, guidance and encouragement.

Community Support Worker

ARCS (AUSTRALIAN RESTORATIVE CARE SERVICES)
SA, Australia
08.2006 - 03.2007
  • Domestic assistance includes all cleaning: cleaning bathrooms, mop and sweep floors, vacuuming carpets, dusting
  • Preparing their foods.

Sales Assistant

Cunningham's Warehouse
Christies Beach, Australia
12.2005 - 08.2006
  • Check out operator (using a cash register, for goods sold and returned)
  • Stocking shelves
  • Supervision of shop
  • Unload goods from deliveries

Checkout operator

BILO
Plymton, Australia
01.2004 - 06.2004
  • Regular cleaning duties
  • Stocking the shelves

Education

Year 12 - Child studies-B PAS, Nutrition & lifestyle- B PAS, Science-B PAS, Vocational studies-B PAS

01.2005

Skills

  • Ability to work under pressure
  • Ability to operate in demanding situations
  • Ability to communicate and negotiate
  • Excellent presentation skills
  • Disability awareness
  • Individualized support
  • Decision-making
  • Time management
  • Active listening
  • Teamwork and collaboration
  • Multitasking
  • Excellent communication
  • Stakeholder engagement
  • Confidentiality maintenance
  • Online forms completion

Community Service Volunteer Work

Meals on Wheels, 2000, 2001, Volunteer travelling and delivering meals to the elderly.

Certificates Work Experience

  • Completed a nine-week bar attending course, Noarlunga Tafe
  • Certificate 3 in Aged Care Community Services and Health, Thomson Education
  • Certificate 4 in Disability
  • HLTAID003 First Aid & CPR certificate, 07/29/21
  • Manual Handling
  • Certificate of completion NDIS Worker Module
  • Vulnerable person related Employment check
  • RDNS medication training completed
  • National Disability Services (NDS) CPA Assist clients with medication
  • DHS NDIS worker check – notice of clearance, 08/17/26

References

Michelle Manuel, Client Support Specialist Change, Client Support Unit, michelle.manuel@minda.asn.au, 0472 736 071. 

Timeline

Support Coordinator

Minda
05.2022 - Current

Disability Support Worker

Minda
08.2021 - Current

Aged Care Worker

Estia Health
06.2014 - 06.2021

Community Aged Care Worker

ACH (Aged Care and Housing)
09.2007 - 06.2009

Community Support Worker

Helping Hand (In Home Support)
03.2007 - 06.2007

Community Support Worker

ARCS (AUSTRALIAN RESTORATIVE CARE SERVICES)
08.2006 - 03.2007

Sales Assistant

Cunningham's Warehouse
12.2005 - 08.2006

Checkout operator

BILO
01.2004 - 06.2004

Year 12 - Child studies-B PAS, Nutrition & lifestyle- B PAS, Science-B PAS, Vocational studies-B PAS

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