Kay Wight
Patient Liaison Officer
Newport,VIC
Summary
Highly organised, efficient and communicative Liaison Officer with strong background able coordinate eligibility checks under stressful conditions.
.
Detail-oriented team player with strong communication kills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
Work History
Patient Liaison Officer
Western Health
01.2012 - Current
- Established effective communication channels by collaborating with various departments and stakeholders.
- Enhanced interdepartmental cooperation through regular meetings, information sharing, and joint projects.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing changes.
- Supported organizational goals by facilitating the exchange of information among team members and departments.
Inpatient Biller
Royal Melbourne Hospital
11.2009 - 07.2011
- Enhanced the accuracy of medical coding by consistently reviewing and validating medical records for inpatient services.
- Streamlined workflow processes by collaborating with other coders, physicians, and healthcare professionals to ensure accurate documentation.
- Contributed to revenue optimization through diligent assignment of appropriate diagnostic and procedural codes.
- Improved overall coding quality by conducting regular audits, identifying areas for improvement, and providing targeted training to team members.
Customer Service Representative
Medibank Private
10.1983 - 03.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Entrance To Nursing
Victoria University Secondary College - Brimbank Campus
St. Albans, VICSkills
- Team Collaboration
- Resource Advocacy
- Public Health
- External Communications
- Government Policy
- Customer Experience
- Parent Liaison
- Health Care System
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Patient Liaison Officer
Western Health
01.2012 - Current
Inpatient Biller
Royal Melbourne Hospital
11.2009 - 07.2011
Customer Service Representative
Medibank Private
10.1983 - 03.2004
Entrance To Nursing
Victoria University Secondary College - Brimbank Campus
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