Kelsie Smith
MILLICENT
Summary
Organised, highly motivated and hard-working individual with a compassionate and ambitious nature allowing for successful and effective work. Strong interpersonal and communication skills that foster good working relationships with colleagues and workplace personnel .Skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
17
17
years of professional experience
Work History
Psychosocial Support Worker
Quality Care MG
05.2024 - 01.2025
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Monitored clients' progress to adjust treatment plans accordingly.
- Promoted community integration by providing extensive physical, emotional and social support.
Administration/ Doctors Personal Assistant
Millicent Medical Clinic
03.2021 - 10.2024
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medicare billings and rebates.
- Liaised with Doctors and specialists, assisted with appointment scheduling.
- Payroll and rostering assistant to the Practice Manager.
Personal Care Assistant
Boneham Aged Care Services
12.2014 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Team Member/Service Supervisor
Woolworths
11.2011 - 12.2014
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
Bakery Assistant / Junior Supervisor
Millicent Bakery
07.2008 - 09.2011
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Washed dishes and sanitized prep area at end of each shift.
- Maintained clean, organised kitchen to maximize efficiency and food safety.
Education
National Coordinated Criminal History Check -
Checked.com
08-2024
Certificate III in Aged Care -
South Australian Workplace Training
South Australia 03-2013
South Australian Certificate of Education -
Millicent High School
01.2012
Timeline
Psychosocial Support Worker
Quality Care MG
05.2024 - 01.2025
Administration/ Doctors Personal Assistant
Millicent Medical Clinic
03.2021 - 10.2024
Personal Care Assistant
Boneham Aged Care Services
12.2014 - 03.2021
Team Member/Service Supervisor
Woolworths
11.2011 - 12.2014
Bakery Assistant / Junior Supervisor
Millicent Bakery
07.2008 - 09.2011
National Coordinated Criminal History Check -
Checked.com
Certificate III in Aged Care -
South Australian Workplace Training
South Australian Certificate of Education -
Millicent High School
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