Kiara Pattison
Wagga Wagga
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
Work History
Team Leader, Disability Client Services
New Directions Disability Services
07.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment within a friendly environment
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
Disability Support Worker
New Directions Disability Services
02.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Designed individualized plans detailing daily activities and needs for patients.
- Worked with medical teams, patients and families to implement effective treatment plans.
Disability Support Worker
Kurrajong Waratah
02.2019 - 03.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
Receptionist
Ray White Real Estate
07.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Certificate III Individual Support
TAFE
Wagga Wagga, NSW01.2021
High School Diploma -
Coolamon Central School
Coolamon, NSW2017
Skills
- I have strong connections within the disability sector
- I am polite, hardworking and committed to being the voice for those whom cannot
- I have techniques within my experience of Disability Support to best accommodate for the individuals needs
- I am well presented and well spoken
- I have great organisational experience
- I can maintain great relationships with external and internal individuals
Spending time with my family and friends
Within my time out of working, i enjoy spending time with my family and friends, this includes camping, cooking & having a laugh.
Timeline
Team Leader, Disability Client Services
New Directions Disability Services
07.2021 - Current
Disability Support Worker
New Directions Disability Services
02.2021 - Current
Disability Support Worker
Kurrajong Waratah
02.2019 - 03.2021
Receptionist
Ray White Real Estate
07.2018 - 02.2019
Certificate III Individual Support
TAFE
High School Diploma -
Coolamon Central School
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