Kiarna Sims
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
3
3
years of professional experience
Work History
Duty Manager
Club Burleigh
03.2022 - 10.2023
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Bar Attendant
Cecil Hotel
09.2020 - 09.2022
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Greeted customers and provided friendly, knowledgeable service.
Education
Diploma of Hospitality Management -
Prestige Service Training
2020
Cert 3 in Hospitality -
Prestige Service Training
2019
Skills
- Goal Setting
- Customer Service
- Employee Development
- Team Supervision
- Staff Training
- Food Running
- Beverage Preparation
- Hospitality Service Expertise
Timeline
Duty Manager
Club Burleigh
03.2022 - 10.2023
Bar Attendant
Cecil Hotel
09.2020 - 09.2022
Diploma of Hospitality Management -
Prestige Service Training
Cert 3 in Hospitality -
Prestige Service Training
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