Kimia Hamzehkhanpour
Hoppers Crossing,VIC
Summary
Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gaming Attendant
Sanctuary Lakes Hotel
, VIC
02.2021 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Operated point of sale terminal to complete customer transactions.
Gaming Supervisor
Dorset Gardens Hotel
Croydon, VIC
01.2017 - 02.2019
- Performed paperwork required for monetary transactions.
- Trained, supervised and evaluated workers.
- Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Education
High School Diploma -
Point Cook Senior Secondary College
Point Cook 11.2016
Skills
- Self-Motivated
- Training and Development
- Written Communication
- Customer assistance
- Decision Making
Certification
- Certificate iv in property services
- Victorian gaming license
Timeline
Gaming Attendant
Sanctuary Lakes Hotel
02.2021 - Current
Gaming Supervisor
Dorset Gardens Hotel
01.2017 - 02.2019
High School Diploma -
Point Cook Senior Secondary College