Lana Botha
NSW
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Best 4 You
04.2025 - Current
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained records of services provided, client progress, and goals achieved.
- Managed challenging behaviors through positive reinforcement techniques.
- Encouraged independence by teaching skills needed for everyday life.
Shift Supervisor
Rashays
Warrawong
12.2018 - Current
- Provided on-the-job training to new staff members.
- Maintained accurate records of daily transactions and deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
Education
High School Diploma -
Illawarra Sports High School
Berkeley11-2018
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Complaint handling
- Organization
- Active listening
Certification
- RSA
- First Aid
- Police check
Languages
French
Full Professional
Timeline
Disability Support Worker
Best 4 You
04.2025 - Current
Shift Supervisor
Rashays
12.2018 - Current
High School Diploma -
Illawarra Sports High School
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