Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Lauren Al-Eddeh

Lauren Al-Eddeh

Melbourne,VIC

Summary

Experienced professional with a 12-year track record in superior customer service, adept at fostering strong client relationships and achieving customer satisfaction. Skilled in operations management, strategic sales, and effective communication. Eager to contribute to team success with a vibrant, goal-driven approach.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

Optus Telecommunications
11.2023 - 05.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Helped customers complete purchases, locate items, and join reward programs.

Banking Operations Specialist

WESTPAC CORPORATION
01.2020 - 11.2023
  • Expedited loan processing for increased approval rates, collaborating closely with underwriting teams.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers with account set-up and maintenance, ensuring accurate and up-to-date records at all times.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Competent in using different banking programs / Microsoft office/ administration

Real Estate Agent

HOMEBUYERS CENTRE
01.2018 - 11.2020
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Assisted first-time homebuyers in navigating complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.

Sales Consultant Manager

TRAVELEX
01.2017 - 11.2019
  • Extensive knowledge of currency exchange and western union
  • Handling and processing large amounts of cash in different currencies
  • Used POS systems to process sales transactions, confirm pricing and manage inventory.
  • Built repeat customer base by providing superior service and excellent data collection techniques.

Mobile Repair Technician

MOBILE ESSENTIALS
01.2015 - 10.2018
  • Replaced old parts with energy-saving components.
  • Transferred skills and knowledge to junior staff through training.
  • Repaired equipment with hand and power tools.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Boosted sales through successful advertising campaigns.

Education

Certificate III - Early Childhood Education

Melbourne Polytechnic
Melbourne, VIC
01.2019

Certificate III - Business Administration And Management

Melbourne Polytechnic
Melbourne, VIC
01.2014

High School - Victorian Certificate of Education

Reservoir High School
Melbourne, VIC
01.2013

Skills

  • Strong client relations
  • Operations management
  • Strategic sales knowledge
  • Technical support
  • Strong Communication and Interpersonal Skills
  • Microsoft office
  • Interpersonal and written communication
  • Teamwork and Collaboration
  • Reliability and punctuality

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

References

Optus Manger Joanna Choo: 0432328882

Westpac corporation past Manger Azara: 0431538807

Timeline

Retail Sales Associate

Optus Telecommunications
11.2023 - 05.2024

Banking Operations Specialist

WESTPAC CORPORATION
01.2020 - 11.2023

Real Estate Agent

HOMEBUYERS CENTRE
01.2018 - 11.2020

Sales Consultant Manager

TRAVELEX
01.2017 - 11.2019

Mobile Repair Technician

MOBILE ESSENTIALS
01.2015 - 10.2018

Certificate III - Early Childhood Education

Melbourne Polytechnic

Certificate III - Business Administration And Management

Melbourne Polytechnic

High School - Victorian Certificate of Education

Reservoir High School

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Lauren Al-Eddeh