Lauren Marantz
Russell Lea,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Events Team Member
The Star Casino
03.2023 - Current
- Enhanced event experiences by coordinating and executing seamless logistics and setups.
- Increased attendee satisfaction by promptly addressing concerns and providing exceptional customer service.
- Streamlined event setup processes, resulting in reduced time spent on preparation tasks.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Helped organize and manage successful events with attendance of over 1000 people.
Food Delivery Driver
Door Dash
10.2022 - 04.2023
- Increased repeat business by providing friendly and professional service to customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
Occupational Therapy Assistant
Outcome Health Services
01.2022 - 12.2022
- Shredding paper, editing reports, and assistance with software.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently to complete all tasks within deadlines.
Crew Member
Hungry Jacks
09.2021 - 12.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Concord High School
Concord, NSW01.2022
Skills
- Effectively work under pressure
- Good with time management
- Research
- Quality Assurance
- Computer Skills
- Teamwork and Collaboration
- Team Management
- Customer Service
- Task Prioritization
- Supervision and leadership
- Team building
- Leadership Qualities
Certification
- Certificate of Completion Barista, Bondi Training Centre.
- Responsible Conduct of Gambling, TLH Training Group Pty Ltd.
- Responsible Service of Alcohol, TLH Training Group Pty Ltd.
Availability
24/7
References
Paolo Castro, The Star Sydney Team Leader- 0459 720 823
Cherie Marantz, Mother- 0417243743
Alysha Peoples, Concord High School Careers- 97453777
Hobbies
- Art and design.
- Food and technology.
- Building Relationships.
- Physical Exercise.
Timeline
Events Team Member
The Star Casino
03.2023 - Current
Food Delivery Driver
Door Dash
10.2022 - 04.2023
Occupational Therapy Assistant
Outcome Health Services
01.2022 - 12.2022
Crew Member
Hungry Jacks
09.2021 - 12.2021
High School Diploma -
Concord High School
- Certificate of Completion Barista, Bondi Training Centre.
- Responsible Conduct of Gambling, TLH Training Group Pty Ltd.
- Responsible Service of Alcohol, TLH Training Group Pty Ltd.
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