Laysa Ribeiro Leal

Overseeing the roster planning and daily operations of large organization, managing over 400 staff members.

Developing and implementing innovative workforce management systems that increased efficiency and staff satisfaction.

Ensuring timely and accurate data entry on WFD of any changes to shift.

Ensuring rosters within designated area are available at least six (6) weeks in advance of the current date.

• Collections Coordinator – Was responsible for looking after 88 Collection Centres, Hospitals and Domiciliary staff
• Roster management
• AS4308 Drug and Alcohol screens
• CPAR’s / Q-pulse
• Kronos management
• Computer skills.
• Trained junior collections staff in industry best practices, fostering a culture of continuous improvement within the department.
• Ensured compliance with all relevant regulations and industry standards pertaining to debt collection activities.
• Participated in regular credit review meetings, providing insights and recommendations on client risk profiles and account management strategies.
• Maintained high volume of calls and met demands of busy and productive group.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Enhanced patient comfort by efficiently managing the specimen collection process.
• Maintained a sterile and organized workspace to ensure proper infection control measures were met.
• Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
• Assisted with onboarding and training of new pathology collectors, contributing to a highly skilled and knowledgeable team.
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
• Used correct formulas and procedures to prepare solutions and reagents for testing needs.

• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Responsible for administering resident’s medication.
• Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
• Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Responding promptly to medical issues and providing urgent and emergency care
• Patient and family education
• Remain calm and professional during times of critical need
• Team leader for all staff on duty
• Educated patients/ families on health care needs, conditions
• Enhanced staff performance through regular coaching, training, and performance evaluations.
• Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
• Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
• Managed care from admission to discharge.