MARYAM REHMAN

Determined customer entitlements and obligations based on assessments.

• Assisting customer across a range of payments, programs via different delivery channels.
• Delivered specialized services to clients experiencing significant disadvantages or complex challenges.
• Processing different and complex claims for customer.
• Efficiently and accurately assessing and responding to high volume of information from customer and stakeholder.
• Facilitate staff in decision reviews and oversee complaint management.

• Planning and implementing action plans to follow up on weekly sales.
• Answering customer questions and providing excellent customer service.
• Liaising with the top-level management and with the suppliers.
• Ordering relevant stock, controlling store supplies and store expenses.
• Proficient in computer software and MS Office for rostering, ordering, checking reports and stock management.
• Determined performance goals for store employees and provided feedback on methods for reaching those milestones.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

• Experienced in processing and maintaining payroll function and Timesheets.
• Producing documentation and reports regarding payroll activities.
• Applying knowledge of regulations, employment laws and tax codes to keep operations in compliance and managing payroll processing of approximately 600 employees.
• Verifying and processing calculations in various payroll categories such as overtime, leave and sick hours and processing time-sheets.
• Enrolling Children and assigning them to the Educators.
• Responding to Parents and Educators questions and requests for information in a timely and knowledgeable fashion and maintaining confidence and protected payroll operations by keeping information confidential.
• Managing and completing assigned tasks in a timely and professional manner while maintaining a high level of customer service.
• Liaoning between Parent and Educator on matters related to a Child
• Reviewed personnel records to determine names, rates of pay, keeping them up to date with current regulations.
• Communicating and liaising with different stakeholders within the organization and sustaining and developing productive working relationships.

• Delegating with board members, community organization and sponsors.
• Updated members files with new details such as changes in address or contact number.
• Maintaining meeting records and organization policies and procedures.
• Maintained employee confidence and protected payroll operations by keeping all information confidential.
• Production and Distribution of newsletter.
• Developing ad hoc financial reporting, preparation of funding and grant submission.

• Communicate merchandise needs and issues to the Line Manager in a timely manner.
• Helping customers with selecting products which suits their needs.
• Completed shelves replenishment to guarantee high-product availability and promote customer satisfaction.
• Build and maintain effective relationships with peers and upper management.
• Timely marked clearance product with updated price tags.