Luis Cook
Sydney,NSW
Summary
Friendly and reliable Food and Beverage Attendant and final year student at Macquarie University, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
Australian Hotel and Brewery
05.2022 - Current
- Trained new staff members on company policies and procedures.
- Provided consistent, high-quality customer service, devoted to providing the best experience.
- Communicated with kitchen staff and other attendants to provide accurate, timely information regarding orders and minimize delays.
- Processed payments and provided receipts to establish proof of transaction.
- Engaged in suggestive selling and other sales techniques.
Online Personal Shopper
Coles
11.2020 - 05.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Futsal Referee
Dural Leisure and Sport Center
11.2017 - 11.2019
- Addressed rule infractions or complaints by participants to assess any necessary penalties.
- Examined equipment for proper functionality and promoted safe playing conditions.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
Kitchen Hand
Prime Taste
10.2017 - 06.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
BBA - Business Administration
Macquarie University
Sydney, NSW12.2024
Bachelor of Science - Professional Accounting
Macquarie University
Sydney, NSW12.2024
Skills
- Upselling strategies
- Staff Leadership
- Customer Service
- Prioritizing Tasks
- Quick Thinking
- Rule Enforcement
- Sound Judgment
- Time Management
- Experience in Excel
- Experience in Microsoft Office
Timeline
Food and Beverage Attendant
Australian Hotel and Brewery
05.2022 - Current
Online Personal Shopper
Coles
11.2020 - 05.2022
Futsal Referee
Dural Leisure and Sport Center
11.2017 - 11.2019
Kitchen Hand
Prime Taste
10.2017 - 06.2018
BBA - Business Administration
Macquarie University
Bachelor of Science - Professional Accounting
Macquarie University
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