Summary
Overview
Work History
Education
Skills
Timeline
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Luis Cook

Sydney,NSW

Summary

Friendly and reliable Food and Beverage Attendant and final year student at Macquarie University, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.

Overview

7
7
years of professional experience

Work History

Food and Beverage Attendant

Australian Hotel and Brewery
05.2022 - Current
  • Trained new staff members on company policies and procedures.
  • Provided consistent, high-quality customer service, devoted to providing the best experience.
  • Communicated with kitchen staff and other attendants to provide accurate, timely information regarding orders and minimize delays.
  • Processed payments and provided receipts to establish proof of transaction.
  • Engaged in suggestive selling and other sales techniques.

Online Personal Shopper

Coles
11.2020 - 05.2022


  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Futsal Referee

Dural Leisure and Sport Center
11.2017 - 11.2019


  • Addressed rule infractions or complaints by participants to assess any necessary penalties.
  • Examined equipment for proper functionality and promoted safe playing conditions.
  • Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.

Kitchen Hand

Prime Taste
10.2017 - 06.2018
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

BBA - Business Administration

Macquarie University
Sydney, NSW
12.2024

Bachelor of Science - Professional Accounting

Macquarie University
Sydney, NSW
12.2024

Skills

  • Upselling strategies
  • Staff Leadership
  • Customer Service
  • Prioritizing Tasks
  • Quick Thinking
  • Rule Enforcement
  • Sound Judgment
  • Time Management
  • Experience in Excel
  • Experience in Microsoft Office

Timeline

Food and Beverage Attendant

Australian Hotel and Brewery
05.2022 - Current

Online Personal Shopper

Coles
11.2020 - 05.2022

Futsal Referee

Dural Leisure and Sport Center
11.2017 - 11.2019

Kitchen Hand

Prime Taste
10.2017 - 06.2018

BBA - Business Administration

Macquarie University

Bachelor of Science - Professional Accounting

Macquarie University
Luis Cook