Lyn Hazirah Akil
Springfield Lakes,QLD
Summary
Adept Optical Dispenser with a proven track record at Torga Optical Garden City, enhancing sales performance and customer satisfaction through expert product knowledge and exceptional communication skills. Skilled in optical dispensing techniques and progressive lens understanding, consistently delivering personalized eyewear solutions. Achieved positive feedback for creating comfortable and stylish eyewear experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Optical Dispenser
Torga Optical Garden City
2023.10 - Current
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Aided in marketing efforts by creating attractive displays showcasing popular frames or seasonal promotions within the store location.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
- Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Performed basic vision testing for new patients.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Optical Assistant
Specsavers Orion
2023.07 - 2023.10
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Calibrated equipment regularly to ensure accurate test results during eye examinations.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Cleaner Helper
First Call Home Services
2016.05 - 2023.06
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Efficiently managed time allocation between multiple areas requiring attention, ensuring all spaces were serviced within designated timeframes.
- Working with NDIS clients which is not only limited to cleaning but other chores.
- Hold a yellow card
Education
Bachelor of Arts - International Business
MARA University of Technology
Shah Alam, Malaysia05.2022
Skills
- Communication and Interpersonal Skills
- Sales and upselling aptitude
- Visual acuity testing
- Scheduling appointments
- Product Knowledge Expert
- Insurance billing procedures
- Order Processing Efficiency
- Progressive Lens Understanding
- Multifocal Lens Knowledge
- Optical Dispensing Techniques
- Fashion and Style Sense
- Customer Service
- Retail Sales
- Transaction Processing
- Product Upselling
- Fittings
- Excellent Communication
- Reliability
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Timeline
Optical Dispenser
Torga Optical Garden City
2023.10 - Current
Optical Assistant
Specsavers Orion
2023.07 - 2023.10
Cleaner Helper
First Call Home Services
2016.05 - 2023.06
Bachelor of Arts - International Business
MARA University of Technology
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