Macy Phillips
Ferndale, WA
Summary
Reliable empolyee known for interacting with customers and responding appropriately to questions. Considered talented & eagar to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing, computer & team leading skills.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Discovery Park
02.2024 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Dispersed petty cash to employees and collected and managed receipts.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Front Office Receptionist
Discovery Parks
08.2023 - 02.2026
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Front Office, Marketing & Admin Support
Acclaim Holiday Parks
12.2022 - 08.2023
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Identified appropriate marketing channels and target customers for campaigns.
Front Office Receptionist
Quest Apartment Hotels
06.2022 - 10.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained transaction security by verifying payment cards against identification.
Admin Assistant & Educator
The Worm Shed
10.2020 - 05.2022
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed strategies to streamline and improve office procedures.
Education
High School Diploma -
Lynwood Senior High School
Parkwood, WA10.2019
Certificate II in Visual Arts - Photography
Lynwood Senior High School
Parkwood, WA10.2019
Certificate III in Arts - Music Industry
Lynwood Senior High School
Parkwood, WA10.2019
Skills
- RMS
- CRM
- Accounting (MYOB)
- Microsoft Programs
- Social Media / Website
- High Communication
Timeline
Front Office Supervisor
Discovery Park
02.2024 - Current
Front Office Receptionist
Discovery Parks
08.2023 - 02.2026
Front Office, Marketing & Admin Support
Acclaim Holiday Parks
12.2022 - 08.2023
Front Office Receptionist
Quest Apartment Hotels
06.2022 - 10.2022
Admin Assistant & Educator
The Worm Shed
10.2020 - 05.2022
High School Diploma -
Lynwood Senior High School
Certificate II in Visual Arts - Photography
Lynwood Senior High School
Certificate III in Arts - Music Industry
Lynwood Senior High School
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